Manager Years Experience

KATHY MCCARTNEY

**** **** *** * • Fort Nelson BC V0C 1R0

Home: 250-***-**** Cell: 250-***-****

********@***.***

Objective: Seek the Position of Motel Manager

SUMMARY: Top class Motel Manager with background in managing motel to ensure efficient and profitable operation.

Summary of Qualifications

More than 3 years experience. Great ability to work with a multi-cultural staff in a multi-task environment and manage evening operations. Remarkable ability to motivate and inspire staff. Knowledge of management principles: planning, organizing, motivating, controlling and evaluating results. Exceptional ability to communicate clearly, verbally and in writing. Uncommon ability to select, and train employees, supervise through proper evaluation and discipline. Strong ability to stay abreast of changes and trends in markets and competition. Proven ability to represent the company in a positive manner in community and public affairs. Excellent ability to perform basic computer skills with knowledge in Windows, MS Word, and Outlook.

Professional ExperienceHideaway Inn Fort Nelson BC

2012 - Present

Motel Manager

Manage and maintain all year or seasonal lodging facilities.

Observe and monitor workers' performance to make sure that company rules and procedures are being followed.

assist in housekeeping duties as required

Answer questions about hotel policies and services and resolve customers complaints.

Arrange telephone answering service, mail delivery, and answer customers' questions about area.

do all laundry

Purchase supplies or services from outside vendors, such as laundry, repair, and trash.

Inspect hotel for cleanliness and appearance.

Coordinate front-office duties and resolve problems.

Greet and register guests.

Show, rent, and assign rooms or cabins.

Make decisions and develop plans for how to manage hotel.

Analyze financial information on computer and create reports for owners.

Handle money and record payments onto computer.

Monitor the number of open rooms when renting to non-event customers.

Answer customers' questions, make them feel at home, and build on-going relationships.

Fantasyland Hotel West Edmonton Mall Edmonton Alberta

2012

Housekeeping Supervisor

Supervised the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.

Supervised and inspected the cleaning of the guest rooms, turndown service, public areas and back of the house.

Ensured compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

Issued assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

Issued supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies were available while controlling expenses.

Responded to guest requests, concerns and problems to ensure guest satisfaction.

Logged items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.

Implemented emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Servpro

Worked as a cleaning supervisor

Great attention to detail and ensuring work is done as required

WHMIS trained

Ensured protocol was adhered to and all safety regulations followed as required

Save Inn Motel

Kincardine Ontario

2010-2012

+ Responsible for managing daily operation and profitability of the motel

+ directing housekeeping, personnel, office administration, purchasing supplies,

+ overseeing grounds and hiring and training staff.

+ weekly inventory

+ daily balancing of cash

+ daily report for registration cards

+ cleaning of office, lobby and entrance

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