Customer Service Assistant

SHANEQUA HENRY

**** * ***** ******

Tampa, FL ***14

Home 813-***-****

********@*****.***

OBJECTIVE:

To obtain a challenging position where I can utilize my skills, education, and experience.

My goal is to become successful within a company where there is advancement and growth and also

finish my bachelors in Management.

SKILLS AND QUALIFICATIONS:

• MS Office 2003/XP; Word, Excel, Access, PowerPoint, and Outlook

• Word Processing

• Records Management

• Ability to type 40 wpm.

• Excellent Interpersonal and Communication skills

• Excellent Customer Service skills

• QuickBooks

EXPERIENCE:

07/2013-08/2013 Central Tampa Assisted Living Facility Tampa, FL

Office Assistant

Maintained and audit staff files.

Assisted office manager with billing and day to day invoices.

Set-up appointments, interviews and in-services for administration and staff.

Updated staff files and routine follow-up on staff TB screening

Answered incoming calls and directed calls to appropriate staff.

Attended meetings and prepared minutes for administrator.

08/2006 – 02/2013 Dr. Susan-Smith McKinney Nursing & Rehab. Center Brooklyn, NY

Food Service Assistant

Managed calendar and scheduled meetings.

Typed correspondence, memos and prepared presentations.

Handled high volume of emails and handled urgent/confidential calls with

appropriate judgment.

Assisted with delivery of resident meals.

Responded to resident needs and requests in a pleasant manner.

Maintained inventory of floor pantries and inspected equipment for

cleanliness.

Completed assigned tasks in a timely manner following clean and safe

work procedures.

04/2006 – 08/2006 NYC Department of Parks & Recreation (Part-time) Flushing, NY

Assistant to the Seasonal Maintenance Department

Ensured all parks’ policies and procedures are followed daily to guarantee

safety at all times.

Provided excellent customer service to all park patrons; answered questions

and directed them to designated areas of the park.

Assisted Seasonal Maintenance employees with questions relating to duties,

provided guidance and direction of areas in the park that needed attention.

07/2005 – 7/2006 Weser & Weser PC Brooklyn, NY

Receptionist

Maintained daily schedule and monthly calendar of meetings and appointments

for all managerial staff.

Scheduled and rescheduled staff appointments.

Tracked correspondence, facsimiles, and maintained files in numerical and

alphabetical order. Sorted mail.

Provided information about the company.

Directed visitors to appropriate contacts.

Arranged appointments for guests to meet with company staff.

EDUCATION:

St. Josephs College Brooklyn, NY

Bachelors in Organizational Management- (96 credits completed) GPA 3.4

ASA Institute College of Advanced Technology Brooklyn, NY

Obtained Associates Degree in Office Administration and Technology GPA 3.11

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