Customer Service Training
Resume:
Danielle Felix-Richardson
Conyers, GA 30013
*************@*****.***
Objective
My objective is to learn and grow with my surroundings and be prepared for any obstacles to demonstrate excellent work through the experience of my calling.
Experience
Zephyr Haven Health & Rehab Center, INC Zephyrhills, FL Certified Nursing Assistant (CNA) 04/06/2011 - 8/27/2013
Gives general care such as bathing, dressing, shampooing, etc., also responsible for making and changing beds.
Attends to personal hygiene needs as required.
Reports any change in condition or unusual findings
Applies aseptic techniques in all resident care. Follows Universal Precautions.
The Caring Place Inc. Riverview, FL (Life Skill Trainer) 12/20008 - 12/2010
Facilitates the implementation of program training, physical and nutritional management programs, and other direct care support for individuals living in the residential programs.
Maintain data pertaining to prescribe program, leisure activities, and other communication applicable to individual in the programs.
Attend and participate in training and staff meetings as requested by the supervisor.
Maintain a family home atmosphere, normal routine, positive environment while respecting dignity of risk, Role model at work.
Hawthorne Village
Brandon, FL (C.N.A) 06/2008-12/2008
Participate and assist in the assessment and development of programs to enhance and increase a person’s independence, supply routine care.
Ensure all required reports are completed efficiently, to include but not limited to skill acquisition and behavior programs. assessing temperatures, pulse, respiration, and blood pressure
Observe and interact with the patients activities incorporating natural support and enhancing independence.
Support patients with daily activities
Lake shore Villa Health Rehab Tampa, FL (C.N.A.) 1/2007-12/2008
Provide residents with the required program services as listed on the day-to-day cna duties.
Complete all Certified Nurses Aide documentation forms as assigned and ensure that said documentation accurately reflects services as provided to the resident.
Provide continuous restorative nursing in conjunction with the resident's activities of daily living.
Attend various in-service training meetings to maintain skills. Training must include a minimum of 12 hours per year.
Participate in skills performance reviews as directed by the facility, to be done at least
annually.
Perform other duties as assigned by Shift Coordinator
Arbor Medical Staffing Tampa, FL
(C.N.A.) 2006-2007
Take Vitals sign
Change Pads every two hour
Administer H20
Assist w/ bed mobility
Admit cream on posterior
Personal hygiene
Lafayette Nursing Home Fayetteville, GA
(C.N.A.) 2005-2006
Monitor on patient for breathing
Take vital sign
Range of motion
Deliver ice water
Change pads every two hour
Transfer patient
Miss Tee’s Bail Bonds Tampa, FL
(Secretary) 2004-2005
Data -entry
Cash handling
Filling
Face-to-face customer service
Multi-line
Inbound an outbound calls
Respond to inquiries pertaining to bonds
Staff-Mark Agencies Jonesboro, GA
(Sub-Assembly) 2001-2004
Team work
Assemble devices
Inspection
Packaging
Storage
Skill:
Proficient in Microsoft Word, Excel, Power Point, and Office
Languages:
Creole, English
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