Customer Service Quality Assurance

John (Jack) B. Krallman

**** *** ******

Savage, MN 55378

(952) 836- 6339

**********@***.***

Dedicated professional with over 30 years of market intelligence,

procurement, and warehouse leadership experience. Successfully made a

difference in relationships with customers, suppliers, and departmental

members through effective verbal and written communication. Ability to

handle multiple projects and tasks simultaneously to achieve department

goals.

PROFESSIONAL EXPERIENCE

KATUN CORPORATION - Bloomington, MN

Market Intelligence and Research Analyst - Model and Part Procurement

October 1991- December 2012

. Developed intelligence gathering and documentation processes that

tracked key market activity of competitors.

. Compiled periodic reports and communicated intelligence findings to

key personnel within the Market Intelligence Department, New Product

Development and Senior Staff.

. Developed and maintained a network of over 200 international, national

and local dealer/supplier relationships.

. Negotiated price and product purchases of equipment, parts and

supplies to ensure availability of the necessary tools to

competitively and legitimately research and develop new products.

. Successfully managed an on-hand inventory of approximately $450K in

maintenance and testing parts and supplies to meet required

availability for timely product testing.

. Responsible for purchasing Research and Development Laboratory

equipment to be utilized in comparative analyses and product

acceptance testing. R & D Lab equipment included 700+ copiers,

printers, and multi-functional devices.

. Prepared accurate accounting records of product and machine purchases

and used/new machine sales to ensure expenses and receivables were

accounted for and met department objectives. Reviewed and approved

invoices for payment by Corporate Accounting Department.

. Attended ongoing training and development seminars to enhance

relationship building and operational management skills. (e.g.

Management Coaching, EA Leadership Training, Sourcing-MRO,"Kaizen",

ISO )

Warehouse Supervisor, October 1981 - October 1991

. Successfully hired, trained, developed and managed staff of 20-25

warehouse personnel and numerous subsidiary trainees in Shipping,

Receiving, Quality Assurance and Product Packaging Departments.

. Prioritized and implemented workflow procedures that significantly

increased efficiency in order ship times and man hour usage.

. Administered annual performance reviews and goal setting for team

members.

. Collaborated with Sales Department and Customer Service Department

personnel to ensure timely and accurate product delivery.

. Conducted periodic and annual audits of warehouse inventories spanning

in dollar value from $5M - $30M.

. Monitored product back order reports on a daily basis to ensure

accurate inventory levels and improve customer satisfaction.

Education

Bloomington Lincoln High School, Bloomington, MN

Normandale Community College, Bloomington, MN

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