Training Manager

Catina McCollum

**** ******** *****

McCalla, AL 35111

205-***-**** Home

205-***-**** Cell

Email: ********.******@*****.***

PROFESSIONAL EXPERIENCE

Wells Fargo Home Mortgage May 2011-May 2013

Homewood, Alabama

Business Training Consultant

. Deliver and facilitate policy and procedures for HAMP and Non-HAMP

workout options by educating new hires on the guidelines for

underwriting mortgage loans, either in a classroom or via webinar for

all business lines (FHA, VA, USDA, Private, FNMA, FHLMC, WMSA).

. Administer training on various systems such as MSP/CPI/LPS- Fidelity,

Income Review Calculator, Early Resolution Loss Mitigation

Fulfillment, CLARA, and Loan Image Viewer, Decision Assistance Tool

and Home Preservation Application tool and IAM.

. Key areas delivered to new hires during this training encompass Credit

and Cash flow Analysis, Risk Management, Regulatory Compliance and Due

Diligence.

. Provide refresher courses for team members who have lost their

delegation of authority based on policy and procedure.

. Hold pre-class meetings with Lending Managers to cover logistics for

each class.

. Periodically shadow team members to keep abreast of the workflow

process.

Home Preservation Specialist

. Provided single point of contact service for mortgagors on FHA loans

that are delinquent or at high risk and managed a pipeline of up to

225 loans.

. Answer inbound inquiries and interview mortgagor to understand their

specific situation, while maintaining a working relationship.

. Request and follow-up on the appropriate documents, for loan

modification review. Determine the reason for delinquency, analyze

financial information and review documentation (hardship letter, proof

of income, bank statements, tax returns, etc) to ensure they are in

compliance.

. Ensure that borrowers understand their obligations throughout each

step of the process.

. Provide daily, weekly status of loss mitigation, loan modification,

short sale and foreclosure process which includes communicating

approval or denial decisions.

. Process payments for mortgagors throughout the trial plan process.

. Provided side by side training for new hire Home Preservation

Specialist on live calls.

. Maintained a 90% average for quality monitoring.

Portfolio Recovery Associates September

2007- May 2011

Birmingham, Alabama

Training Manager

. Facilitates new hire training and development for debt collection in a

call center environment. Tools used for training was Fair Debt

Collection Practice Act, company policy and procedure, call flow

techniques, negotiations and system training.

. Supervise 10-15 employees while maintaining performance review

assessments, approve time, and provide coaching and counseling as

needed along with providing feedback on areas of opportunity.

. Develop, analyze and deliver soft skills training for Operation

Managers in classroom and via webinar to assist in further development

of managerial skills.

. Provide direct new hire on-boarding consisted of composing and

extending offer letters, organizing and direct new hire orientation,

benefits open enrollment, 401(k) site meetings, compensation.

. Recruiting and interviewing representatives for possible employment,

assist with unemployment hearings, and perform administrative duties.

. Worked with Senior Human Resource Business Partner to recommend

discharge of employment and administer dismissal.

. Travel to assigned sites within region to assist with training and

development of managers, build relationships with managers in assigned

region.

SouthTrust Bank June 1998- March

2003

Birmingham, Alabama

Consumer Loan Reconcilement Specialist

. Review data to perform a system of checks and balances to ensure

accuracy of work performed in accordance with the company's policies

and procedures.

. Perform daily reconcilement of the general ledger loan accounts

analysis to assist in the identification of variances or unusual

activity.

. Research and obtain documentation to be included for reporting this

activity to management.

. Post adjusting entries to correct out of balance conditions on general

ledger account through pre-formatted forms via various transaction

posting systems.

EDUCATION

DeVry University

Business Administration- Major Accounting

SKILLS

Windows 07, Microsoft Office Suite, Oracle, ARMS, Ontario Systems (FACS

GUI), PRANET/Atlas, Atrixware Weblearning LMS, LPS/MSP, NICE Recording

Systems, AS400, ADP,

CERTIFICATION

DELEGATION OF AUTHORITY LEVEL A

AWARDS

Employee of the Year 2010

Contact this candidate