Management Project

Michael Yelvington

*** **. ******* ****

Louisville, CO 80027

Cell: 303-***-****

Internet: **.**********@*****.***

PROFESSIONAL SUMMARY

General: I offer over +27 years of experience in business and

technology management roles for Retail, Transportation,

Distribution and Financial industries. In my career I have

provided effective personnel, project, contract and

program management experience, with demonstrated

management skills in the areas of client relationship

management, customer service, information systems

management, education, sales, profit & cost management,

financials, communications, leadership development

programs and business process reengineering in direct

management positions of large, complex strategic

outsourcing agreements. My principle strengths of

leadership are growing revenue, organizational and client

communications, new solution development and proposal

cycles, through to delivery of complex projects while

meeting deadlines. I am well rounded, can comfortably

operate in the business realm, the various technical

area's spanning the enterprise, and in an C-Suite

environment in direct supplier to client arrangements. I

have deep service contract experience inclusive of direct

P&L responsibilities and procurement skills with assigned

clients in various industries.

Financial: I am formally trained in the financial aspects of management.

This training has been expanded with work experience in

budgeting, P&L management, cost control, financial

evaluations, and revenue projection. I have directly

managed both the P&L and cost side of +$150M contracts

successfully to targets.

Managerial: I have over 20 years of personnel management experience;

managing international and domestic teams and

organizations up to 900 personnel. I offer experience in

direct client executive management and multiple levels of

customer service support. In all area's of technology My

experience leverages my personnel management and project

management skills to provide excellent customer

relationship management and sales skills. I have managed

people successfully in educational, information systems,

customer relationship, sales and services, and project

management disciplines.

Project Management: I have managed contracts, transitions, and projects

from 1 month to over five years in length with over 20,500

hours of Project Management experience. I am well versed

in the aspects and concepts of Project Management. I am

particularly strong in implementing enhancements to, and

improving the performance on, existing Request For Service

programs and service Catalog oriented businesses. I also

have a history of fixing troubled contracts, broken client

relationships and improving delivery of high risk

projects.

People: My strong leadership skills include the ability to motivate

people and understand the underlying factors that drive

people to excellence. I have successfully built and

managed organizations in a matrix environment spanning

multiple geographies, both domestically and international.

I have mentored new Project Executives, Managers and

Architects while training them to be successful leaders.

RECENT PROFESSIONAL EXPERIENCES

Service Delivery Manager - Critigen, Managed Services, Denver, CO.

(February 2013 - Present)

Service Delivery Manager with direct responsibility for providing account

management across a client base in multiple industry segments, including

Healthcare, Transportation, Government and Utilities. Responsibilities

include acting a SPOC for the delivery of all Critigen Managed Services,

Financial Management of account P&L, customer satisfaction, program

management, consultation on innovation and best practices for optimizing

Critigen's value proposition to meet client objectives.

IBM Director and Senior Project Executive - Gap, Inc. San Francisco, CA.

(July 2009 - March 2012)

Senior Project Executive with direct P&L responsibility for delivery of a

+$120M multi-country IBM GTS Strategic Outsourcing Agreement with Gap, Inc.

in San Francisco, CA: Project Executive for the GAP account responsible

for all N.A. Stores/Retail operations, all IBM Services to the Old Navy,

Banana Republic and Gap Brand Business Units including CIO's,

International and Corporate Business Units with direct reporting

responsibility to the Corporate CIO. Successfully delivered on all

contractually required services, consistently meeting client KPI's and

Set/Mets, while improving customer satisfaction on a year over year basis.

Annually delivered improved GP above target and grew the base contract via

RFS and addenda activity at a +$10M clip level each year.

Senior Delivery Project Executive - Gap, Inc., San Francisco, CA. (July

2007 - July 2009)

Executive Level Project Management Position: Delivery Project Executive

(DPE) who provides the personnel and account management for a team of

Service Delivery Managers and Project Managers who are responsible for

revenue growth, sales, cost containment, and the delivery elements of the

outsourcing agreements with the Gap, Inc. Provided day-to-day personnel

management support, matrix management support (management of a team of

approximately +800 people which provide 475 FTEs of work), escalation

support, project management, and financial accountability of the delivery

elements of the contract. Contract deliverables include: Help Desk,

Deskside, Server Administration, Mainframe, Store Operations, Security,

Network, Data Center management, SAN Storage/Back up, and RFS Program

Delivery. Direct management of International teams in the USA, Canada,

India, Brazil, and Argentina.

Senior Delivery Project Executive - Cendant Corporation, Denver, CO.

(December 2003 - July 2007)

Executive Level Project Management Position: Delivery Project Executive

(DPE) who directed and managed a large IBM GTS Strategic Outsourcing

contract for a major T&T industry client with a yearly budget of +$165M.

The customer was a conglomerate of businesses in the Hotel Management, Real

Estate Sales, Auto Rental, Timeshare, Tax Processing and Global High

Availability Distribution System for a major U.S. Airlines. Participated in

the divesture of this company into four private publically traded requiring

a restructuring of the IBM GTS contract. Provided day-to-day leadership and

management of this large Delivery organizations including TPF Systems

Support, Mainframe Services, Server Management, Data Center Operations,

Architect Services, RFS Program Delivery and SAN Storage/Back up.

Project Executive - CoBank, Denver, CO. (March 2003 - November 2003)

Strategic Outsourcing Project Executive for the delivery and management

of a 5 year SO contract for CoBank, a national cooperative bank serving

industries across rural America providing loans, leases, export

financing and other financial services in all 50 states.

EDUCATION and TRAINING

. Ramapo State College, Ramapo, New Jersey, May 1980

. In addition to formal education, I have completed training in

Project Management Methodologies, International Business Management

(Thunderbird University), Client Value Selling Methods and C-Suite

Communications.

REFERENCES - available on request[pic]

Contact this candidate