Customer Service Supervisor

Belinda Faith Ferguson

*** ****** **** ** **** # 224-***-****:

Round Lake Park, IL 60073 ****************@*******.***

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OBJECTIVE

Customer Service/ Call Center

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EXPERIENCE

Aldi/ Customer Service

• Cashed out all customer purchases

• Help solved any customer issues

• Stocked all shelves, coolers, and freezers

• Help keep all shelves coolers and freezer stocked during the day

• General maintenance of the store

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Sam's Club/ Supervisor

• Created all weekly schedules for the dept.

• Assigned daily schedules

• Yearly evaluations for the employees

• Interviewed prospective employees for the dept.

• Trained and prepared employees for the position

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Market Financial/ Marketing Ass.

• Created all proposals for potential clients

• Filed all folders and proposals

• Emailed and phoned all clients

• Performed all general office duties

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Answercall 24/ Operator

• Answered calls in a call center setting for Doctors, Lawyers etc.

• Took messages for the clients and forwarded to client

• Called clients in emergency

• Very high call volume

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EMPLOYMENT HISTORY

Aldi Crystal Lake, IL

Customer Service October 2005 - April 2011

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Sam's Club Crystal Lake, IL

Supervisor/ Demo Department June 2003 - October 2005

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Market Financial Group Crystal Lake, IL

Marketing Assistant/ General Office May 2002 - May 2003

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Answercall 24 Crystal Lake, IL

Operator/ Call Center March 2001 - January 2002

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EDUCATION

First Institute Crystal Lake, IL

Mous Certificate, Microsoft Office User Specialist and Web Design December 2002

GPA: 3.50/4.00

Proficient in Microsoft suites, Word, Excel, Powerpoint, Outllook and Access.

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REFERENCES UPON REQUEST

Will Supply references upon request

Contact this candidate