Customer Service Medical Assistant
Resume:
MARY ANN CONTRERAS
*** *. *** **. *** Bernardino, Ca, 92410 *******************@*****.***
OBJECTIVE
To obtain a rewarding position as a Medical Assistant where I can utilize my skills and continue to learn and grow
both personally and professionally, while contributing to the success of the organization. Reliable, dedicated and
service focused professional seeking a career in healthcare. Backed by a loyal reputation as a team player and passion
for helping others.
SKILLS
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Venipunctures Microsoft 2007 Drug Calculations EKG’s/ECG’s
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Lab Procedures Bookkeeping Bandaging Anatomy
• • • •
Throat Cultures 45 WPM Urinalysis Complete Physical Exams
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Vitals Medisoft Capillary Collection Wound Cleaning
• • • •
Filing Customer Service Insurance Coding and Appointment Scheduling
Billing
EDUCATION
UEI Career College, January 2012, San Bernardino, CA
Medical Assisting Diploma
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• Honor Roll • OSHA Certificate
• HIPAA Certified • CPR Certificate
WORK EXPERIENCE
MAXIM HEALTHCARE
Medical Assistant June20,2012 present
• Check in patient, give and receive paperwork to patient.
• Vital signs, referral patients to see their doctor when patient have high blood pressure
• Calculate patient’s percentage of body fat using OMRON machine.
ADVANCED CARE December 2011 – January 2012
Medical Assistant (Externship)
Greeting patients, assessing and interviewing those regarding fundamental details of their
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problems and disorders to record into their medical records.
vital signs, gathering and making new patient charts
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Dealing with all the important paperwork, filing laboratory slips and insurance data onto
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medical charts and handling claims.
Answer phones, scheduling appointments, maintaining appointment book, confirming
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Appointments, follow up on no shows/cancellation of appointments and maintain a
clean and friendly waiting area for patients.
LOWES cashier March 2011 – June 2011
ROSS customer service October 2007 – December 2010
WEINERSCHNITZEL shift leader October 2005 – September 2007
• Maintained a high level of customer satisfaction, answer phones
• Worked in a fast paced environment., followed protocol to ensure team efficiency
• Shift Leader, responsible for opening and closing store.
Maintained an orderly store processed returns and exchanges
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