Customer Service Administrative Assistant

Senetra Mitchell

Home: 773-***-**** Email: *******@*****.***

OBJECTIVE

To obtain an administrative position where I can utilize my skills in a productive way to enhance

your companies’ productivity.

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (70 WPM)

Computer Skills: Word Excel PowerPoint Access Outlook Windows Vista/XP

Professional Experience

P CCT I I T & Health Care (Oak Brook, I L) Admissions

Counselor/Receptionist

Enrolled students in medical/IT courses.

Accepted tui tion payments from students, while serving as point of contact for students,

faculty and staff, and provided tours of the school to potential students.

Monitored students’ testing for HESI Exams and finals.

Obtained clinicals at hospitals and nursing homes for students, as well as obtaining a

teacher for each placement.

Dynasty I nsurance (Chicago, I L) Administrative Assistant, 06/03 –

9/09

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent

the loss of key accounts.

Led “cleanup” of company database and files. Restored organization to personnel, financial and operational

records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

Jackson State University (Jackson, MS) Receptionist, 8/05 – 6/06

Served as first point of contact for students, faculty and staff calling or visiting the main administrative

office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable

assistance.

Transformed previously manual processes relating to vendor/supplier records into an efficient,

computerized system.

Education

Jackson State University (Jackson, MS)

Completed 1st year

South Suburban College

Currently attending (Business Law major)

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