Medical Assistant Customer Service
Resume:
Tyrone T. Thomas
Chesapeake, VA 23321
**********@***.***
Qualifications
Highly dependable, detail-oriented, 8 years of experience in the medical
field as a Medical Assistant/Corpsman. Extensive knowledge in infusion
therapy, patient care, medical terminology, anatomy/ physiology and the
disease process.
Experience in vital signs, EKG, and phlebotomy. Proficient with medical
records, filing, updating patient medical data, and answering multi-phone
lines Excellent verbal, written, and interpersonal communication skills as
well as administrative.
Knowledge of JACHO, and HIPAA compliance, proficient in medical office
duties including CHCS, AHLTA, strong knowledge of MS Word, Microsoft,
Excel, Access, Spreadsheet, type 45 wpm, and data entry.
Professional Experience
Naval Medical Center Portsmouth, Portsmouth, VA
Emergency Room/Medical Assistant/Corpsman
1/2009-1/2013
Supervised 10 staff members, coordinated and managed daily activities
including overseeing the improvement of quality care for patients.
Assisted with patients and managed staff members to maintain appropriate
standards and practices in the ER as well as the healthcare organization in
compliance with JACHO, and HIPAA regulations.
Prepared and administered medications according to instructions of
attending physicians and assisted physicians with procedures.
Provided administrative office support, managed and organized patients'
medical records containing patients' history and confidential information
daily
Assisted with scheduling patient appointments, answered phones, and
referred patients to appropriate staff members concerning medications and
treatments.
Provided office support by monitoring and managing EMR data using AHLTA and
CHCS systems to schedule, cancel, change and manage providers' schedules to
meet the needs of the ER.
Ambulatory Infusion Center/Medical Assistant/Corpsman
5/2010-5/2012
Trained staff members in infusion therapies via central IV catheters,
conducted evaluation training twice per month on employees and typed
letters of recommendations.
Assisted clinic with vital signs, scheduled appointments, assisted visitors
with their needs, filed records, updated and document pertinent patient
information. Observed and reported changes in patients' condition and other
matters of concern. Managed and established professional relationships with
clients and staff, utilizing great communication skills.
Utilized a high degree of qualitative analytical skills to analyze and
improve proficiency of administrative operations. Ensured with a
demonstrated ability to improvise, improve procedures and meet deadlines.
Monitored and managed EMR data using AHLTA and CHCS systems to schedule,
cancel, change and manage providers' schedules to meet the needs of the
clinic.
Operated a variety of office software equipment and machines using MS Word,
Excel, Power point, Spreadsheets, typing and data entry for various
reports, documents and scheduling purposes.
Allergy Clinic/Medical Assistant/Corpsman
12/2009-5/2010
Managed the daily administrative and clinical operations of the allergy
clinic, including supervised 12 staff members. Ensured clinic was fully
staffed and members were fully trained and that quality healthcare was
provided.
Greeted patients', families, visitors, and other staff members of the
clinic, Answer multi-line telephone and take accurate telephone consult
messages from patients who need labs, medicine, records, and medical
reports and forwarding calls to appropriate personnel as well as provide
professional customer service.
Administered over 2100 Allergy and Xolair injections weekly and performed
skin tests requested by physician's preference of testing modality, and
reported all critical results, and diagnostic alerts as soon as possible to
appropriate staff members.
Maintained allergy department medical records and adhered to policies and
procedures when documenting patients' record following HIPAA and JACHO
regulations.
Education
Strayer University
1/2013-Present
Coastline Community College
9/210-1/2011
Naval Programs
Certified Medical Assistant -1/2013
Central Line Certification-6/2010
BLS-1/2009
Hospital Corpsman School-1/2009 (Navy Medic)
Petty Officer Indoctrination-12/2008
Awards
Navy Achievement Medal 2012
Customer Service Award 2011
Good Conduct Medal 2009
Navy Achievement Medal 2008
NATO Medal 2007
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