Customer Service Manager

[pic]

aftab alam

*/**,**** ** - **, tughklabad extn, new delhi-19

E-Mail- *************@**********.***

*************@*****.***

*************@*****.***

+91-971*******(Delhi 91-886*******

Seeking assignments in Operations Management, Customer Service, and General

Administration with a growth oriented organization preferably in media,

hotel, and airlines, Restaurant Industry.

Synopsis

* Over 14+ years of experience in Operations General Administration,

Customer Service and Team Management in the Hospitality Industry.

* Currently associate with ASIAN GARDEN (A unit of blue sapphire lounge

pvt ltd), G-19-20, Radha Chamber(Behind PVR),Vikash Puri, Delhi as a

Manager Operation from Oct 2012 to till date.

* Worked with KYLIN PERIMIER (A unit of welgrow hotel concepts pvt ltd)

Ambience mall, Vasantkunj, New Delhi as a Assistant Manager from March

2011 to Oct 2012.

* Worked with Sitara restaurant and lounge Pte Ltd, Singapore as a

Restaurant manager from Oct 07 to jan2011.

* Worked with Galaxy Hotel Five Stars, Gurgaon as a pre-opening food &

beverage service Sr. Banquet Captain since Nov 06 to Oct 07.

* Worked with Habitat World,New Delhi as a food & beverage service

Banquet Captain from Nov 2003 - Nov 2006.

* Worked with Hotel Quality Inn Vedant Five Star hotels, Aurangabad,

Maharashtra as a

* Waiter. from Dec 1998 to Nov 2003.

Areas of Expertise & Exposure

Operations Management

* Steering operations for the restaurants with an aim to achieve quality

and service standards.

* Utilizing customer service and public relations skills to develop

successful business and community relations.

* Designing and implementing marketing strategies to affect sales growth.

* Formulating Reports-Cost Analysis, Daily Sales Report, Breakage

Analysis, Expense statement, Weekly / monthly profit and loss Report to

determine future action.

* Building team's capability by conducting weekly briefings & training

programs.

Customer Service

* Supervising for quality controls for providing better product quality to

the customers

* Conducting product and service demonstration to supervisors & Customer

representative.

* Looking after Companies Tie ups and Public Relation at restaurant level.

* Building & maintaining healthy relations with existing & new customers

by achieving service quality norms.

Team Management

.

* Conducting training sessions of service executives at different levels

and workstations to enhance the work efficiency.

* Motivating and monitoring individuals, providing necessary tools to

exceed company expectations.

* Scheduling of staff to control labor cost upped an optimum level.

Organizational Experience

Notable Accomplishments

* Instrumental in supervising inventory thereby reducing down the food

cost.

* Developed Excellent teams and several trained team members in hotel

galaxy.

Current Job Profile

* Responsible for the 90 covers restaurant & Banquet (250 pax) as a

operation manager and its smooth function.

* Taking responsibility for the business performance of the restaurant &

banquet.

* Managing staff and providing them with feedback.

* Responding to customer complaints.

* Motivate the team to achieve their efficiency at maximum.

* Demonstrated ability of increasing sales and profitability. Distinction

of developing and implementing innovative strategies to cultivate

training and increase sales.

* Distinction of devising systems thus contributing towards increased

operational efficiency, reduced costs.

* A keen planner and strategist with experience of handling the entire

operations.

Possess excellent communication, interpersonal & organizational skills and

proven abilities in customer support management.

IT Credentials

* Sound knowledge of MS office (Word, Power Point, Excel),, Net Surfing

Educational Credentials

Academic

* Have passed Master of Business Administration (MBA, (2006-2008),

International Marketing) Distance Learning From Rai University

International, New Delhi, Graduate. (BA, (1999-2002), Sociology) From

Vinoba Bhave University Hazaribagh, Jharkhand and Diploma in Hotel

Management (DHM, 1998), From Bokaro Steel City, Jharkhand. Diploma in

computer application(DCA) Bokaro steel city.

Training Exposure

* Completed Six month Industrial Training Hotel Quality Inn Vedant,Aurangabad, Maharashtra From June 1998 to Dec 1998.

Personal Details

Date of Birth : 27th May 1978

Marital Status: Married

Passport no. : G6690049

Expect salary : Negotiable

Height : 5'11''.

Weight : 82kgs.

Language : Hindi, English, Urdu

Date:

Place: New Delhi

Signature

Contact this candidate