Customer Service Manager

Patricia L. Rosa

**** ***** ****** **** *****, IN 46805 •260-***-**** •********.*********@*****.***

Summary of Qualifications

• Over 10 years’ experience of material planning, scheduling and inventory control

• Highly organized and able to handle multiple task

• Able to assess the situation and work through conflict to resolve the issues

• Strong relationship development through customer service communication as well as vendor negotiation

• Comfortable working independently or in a team environment

Professional Skills

Master Scheduler/Production Planner Skills

• Maintained Master schedule and MRP to schedule shop floor for high mix/ low volume product line

• Reduced late orders from $120,000 to $50,000 within two years reducing inventory

• Level loaded build schedule and released work orders to production resulting in 95% on time completion

• Coordinated shop floor activity and prioritize with customer ship date to improve on time delivery from 74% to 92%

• Monitored work order completion and workflow for material transfers to meet demand

• Reviewed sales forecast and customer orders and offered customer service support by accepting overflow calls

• Prepared material pull sequence and edited bill of materials supporting lean manufacturing implementation

• Managed bill of material changes on firm and open orders and coordinated with purchasing and engineering

• Expedited purchased parts and coordinated deliveries with vendors and outside processing

Inventory Control and Warehouse Skills

• Monitor workflow to storage areas and supply to work cells or other departments

• Expedited raw materials and coordinated deliveries of purchased components to reduce past due shipments

• Warehouse organization and product identification and labeling, shipping and receiving activity

• Implemented cycle counting resulting in improving from 82% to 90% accuracy for the first 3 months

• Monitored inventory accuracy on raw, finished goods and scrap

Patricia L. Rosa

Transportation and Supply Chain

• Reduced detention charges

• Coordinate Warehouse deliveries and shipments

• Tendered truckload shipments and brokered freight for mobile tool shows

• Booked backhaul loads increasing rate per mile from .89/mile to .92/mile meeting target and performance goals

Work History

Warehouse Associate Trelleborg Sealing Solutions, Fort Wayne, IN September 2009 to May 2013

Warehouse Manager Fort Wayne Plastics, Fort Wayne, IN March 2009 to June 2009

Production Control Scheduler/Shipping/Receiving/Warehouse Manager Fort Wayne Foundry, Fort Wayne, IN

September 2006 to October 2008

Material Planner ELSA, Elwood, IN January 2006 to September 2006

Customer Service Representative Hiner Transport, Huntington, IN June 2004 to July 2005

Traffic Analyst/Coordinator Homier Distributing, Huntington, IN March 2002 to June 2004

Production Scheduler/Planner Elkhart Products Corporation, Geneva, IN June 1994 to January 2001

Education

Bachelor of Science Degree Restaurant, Hotel and Institutional Management

Purdue University, West Lafayette, IN

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