Customer Service, Project Manager, Business Development

Deborah Barnett

**** ***** **** ***** #*** Indianapolis, IN 46268 *******.*********@*****.***; 317-***-****

Summary of Qualifications

• Efficient in Microsoft Office Suite and Microsoft Project.

• Dependable, self-starter, driven and highly organized.

• Distinguished listening skills and communication skills.

• Able to grow positive relationships with clients and colleagues at all organizational levels.

Education

MS of Information and Communication Sciences, Ball State University, Muncie, IN – May 2013

• Courses taken include: internetworking, human-machine interfacing (human factors) and project management.

BS of Journalism, Minor Telecommunications, Ball State University, Muncie, IN July 2008

Work Experience

Operations Coordinator, Sims-Lohman Fine Kitchens and Granite, Westfield, IN May 2011-Present

• Scheduling install appointments for customers and preparing install schedules for the work crews.

• Building, organizing and managing customer files.

• Paying close attention to detail on customer orders.

• Tracking the progress of a customer’s order and installation.

• Ordering material and maintaining inventory database.

• Providing excellent customer service over the phone and to walk-in customers.

• Implemented improved scheduling process for business operations

Store Manager and Manager on Duty, Mattress Firm, Indianapolis, IN July 2009- December 2010

• Managed store operations and budgets.

• Provided excellent customer service

• Met daily and monthly sales expectations

• Named Top 10 in company sales

Account Manager, Pac Marketing Group, Indianapolis, IN 2009

• Initiated contact with businesses (cold-calling) to open new Quill office supply accounts.

• Maintained business accounts by making regular visits to account holders.

• Trained new team members.

• Named in Top 30 list of salespeople for the Midwest Region

Sales Associate, JC Penney, Indianapolis, IN 2005-2008

• Managed cashiering activities in areas of purchasing, returns and exchanges, and enforced store policies.

• Assisted in training new employees.

• Provided award-winning customer service.

Projects History

Student Consultant and Project Manager, Accenture Challenge, Ball State University, 2012

• Assisted in preparing a written response to an RFP presented by the Accenture representatives. Prepared the

deadline and schedule for the team proposal completion, assisted in writing the executive summary, solution and

budget portions of presentation and paper.

Marketing Consultant, Business Development, R & D, Knowledge Base and Web site Marketing Applied Research

Project, Human Factors Institute at Ball State University, 2011

• Developed strategies on how to market the Human Factors Institute and implemented many of the strategies, such

as revising the design of the Web page. Assisted in organizing the knowledge-based Web portal.

Software as a Service and Applications Researcher, Orange Challenge, Ball State University, 2011

• Researched SaaS and application solutions to include in our proposal for the client outlined in the project. Wrote

and edited the executive summary also.

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