Customer Service Quality

Amy Le

**** ***** ******, ********, ** *****

***.*****@*****.*** 612-***-****

OBJECTIVE:

o To obtain a position where my passion, motivation and strong desire to

succeed will add to the entirety of the company

QUALIFICATIONS:

o Strong computer skills on both Mac and PC platforms

o Excellent written and verbal communication skills

o Able to quickly adapt to new situations, environments and systems

o Ability to learn quickly with high work standards and strong attention to

detail

o More than six years of experience in customer service

PROFESSIONAL EXPERIENCE

o Lindenmeyr Munroe 06/10 - present

Sheeter Coordinator

. Entered all converting orders in a timely fashion to ensure machines

were consistently running

. Maintained scheduling of converting machines to allow less setup

time, waste, and in turn cutting costs

. Aided customer service team with answering phones, quoting orders

and order entry

. Appointed lead position for implementing new computer system into

the business, as well as trained all employees in the sheeting and

customer service departments on proper procedures

o Maximum Graphics a Consolidated Graphics Company 01/09 - 06/10

Associate/Purchaser

. Managed all paper orders for the company and successfully created

purchase orders

. Effectively communicated with several vendors on a dialy basis and

maintained relationships

. Promptly addressed issues with vendors and customers to ensure prompt

delivery

. Processed return purchases to merchants

. Restructured purchasing procedures to cut down costs

. Proficiently estimated prospective jobs in order to be competitive

while making a profit

o Wal-Mart Stores 06/05 - 10/08

Accounting Associate and Customer Service Clerk

. Promoted from cashier to accounting associate in 11 months

. Maintained primary responsibility for all errors that occurred in

transactions

. Acquired security clearance to assist with vault operations

. Mentored other office associates

. Worked well as a team member and assisted store managers with special

projects

. Compiled daily reports and audited office on a daily basis

. Handled customer complaints

o CL&D Graphics 01/07 - 08/07

Graphics Intern

. Maintained responsibility for prepress artwork setup

. Worked well as a team member

. Promptly finished rushed jobs while continuing to monitor quality

. Established new quality check lists to improve quality of artwork

throughout company

EDUCATION

o University of Wisconsin - Stout

. B.S. in Graphic Communications Management

. Minor in Business Administration

Contact this candidate