Engineer Customer
Resume:
KAUMBA L. JOHN
****.******@*****.***
SUMMARY:
More than 18 years' experience in Telecommunications: ICT, ISP and data
networking markets. Seeking for a challenging career in a highly reputed
Telecom/IT industry in the areas of wireless systems such as; CDMA 2000
1x EV DO, LTE, WCDMA, UMTS, GSM, VSAT, Information Systems Engineering,
Fluent in English, Portuguese and little of Spanish
.
Alcatel-Lucent
August 2010-Sept 2012
Alcatel-Lucent
Dec 2012-August 2013
Position: CTA for Sprint NV Project
Key Responsibilities / Functions:
Central point of contact for the customer on technical issues and ensuring
the correct SME's are addressing issues, determining root causes and
implementing corrective action plans. The engineer will also be involved
in New Product Introduction (NPI) testing for delivery of any new hardware
or software for the IP products for this customer which may require testing
in ALU's labs
Network and Operation Support
. Proactively and aggressively evaluate the customer's network to
provide improved network reliability
. Provide support for network activities related to Alcatel-Lucent
equipment such as MOP development, review, validation, execution.
. Review network operation for improvements and optimization for new
programs and one time HIGH risk activities
. Provide technical knowledge transfer to the customer
. Proactively review Alcatel-Lucent Product Alerts, Notices, and PCNs
for possible impact to the customer's network and take action if
necessary.
. Communicate and track any Alcatel-Lucent product and software quality
related concerns relative to the existing escalation agreements in
place.
. Represent Alcatel-Lucent at customer quality and operations meeting
pertaining to Alcatel-Lucent equipment.
. Handle CARES administration for our team (user administration,
notifications etc
. Review of System Backup Practices
. AR trending and identification of potential quality issues
. Chronic issues investigation leadership
. Coordinate significant network activities related to supported Alcatel-
Lucent equipment
. Provide technical Product information
. Manage and escalate any Alcatel-Lucent quality related concerns
. Attend ALU and customer quality and operations meetings pertaining to
Alcatel-Lucent equipment
. Promote any customer requested Design Change Requests (DCR) within
Alcatel-Lucent
. Customer specific informal training/tech transfer
Problem management
. Act as technical liaison between customer and Alcatel-Lucent
. Assist the Alcatel-Lucent Technical Support organization (TAC/TEC) in
diagnostic activities remotely or locally.
. Provide technical and process leadership helping the customer
personnel identify technical and procedural issues that may arise
during the supported operations, integration and network roll-out
activities.
. Advocate for the customer during outages or impairments in:
. Collection of diagnostics information
. Retrieval and communications of log files
. Real-time Network Status
. Assisting Alcatel-Lucent's Technical Support (TAC/TEC) in driving root
cause analysis after system impairments and outages
. Facilitating information exchange during root cause analysis and
status reporting to the customer
. Analyzing and communicating root causes of specific network failures
and make recommendations as to process, network or hardware changes
needed.
. Provide weekly updates and progress reports on outstanding technical
issues and develop action plans to resolve technical anomalies.
. Support and monitor deployment plans for maintenance software releases
within the customer region.
Position: RNC Integration Engineer August 2010-Nov
2012
Skill Experience;
. Experience in ALU CDMA 1x EVDO RAN/Core/Backhaul Network elements and
call processing.
. Experience in ALU MSC (5ESS, ECP, BTS (Modcell series, CDBS, Compact 4.0
etc), CALEA, 1xRNC, DO-RNC etc), OMP (OMP-FX, OMP-FX v2, OMC-RAN),
software upgrades and scripting, Homing & de-homing of eNodeBs, or BTS's.
. very flexible and am able to quickly adjust course in response to
unexpected events or change in priorities.
. enjoys working in a high pressure customer environment and looks at
issues as opportunities to add value for the customer, to improve product
quality and to learn and grow personally and professionally
. will proactively own customer issues and develops solutions or options
for resolution keeping the customer and management informed.
. I am quick learner, self motivated with outstanding customer interface,
communication and advocacy skills.
Position: Integrations Engineer-UMTS/WCDMA/HSPA Aug 2010-Sept 2012
As a System Integration and Test (SI&T) team members will interact closely
with systems engineering and software/hardware developers to test and
evaluate prototype HSPA+/WCDMA/Lte systems. This includes defining testing
goals, writing test plans, executing tests, trouble shooting and performing
detailed post processing analysis. I have a strong interest in testing,
enjoy working in a lab environment, drive testing (Over The Air testing),
be proactive, and have a hands-on approach to work assignments.
Prime responsibilities:
are integration and test as well as technology demos. Strong
communication and interpersonal skills required. Candidate must
be willing to travel and be able to work well with others in a
technical environment.
I have a Strong Knowledge of HSPA+/WCDMA including PHY/MAC,
signaling and upper layers. Experience with Transport Layer
protocols such as TCP, UDP, and analysis tools such as Wireshark
Alcatel-Lucent CDMA1xEVDO RAN Skills set level;
Technology Model Skill level
ALU 9370 RNC data translations provisioning Expert
Alcatel/Client RNC, MSC, uMGW Expert
ALU 9370 WIPs, WMS, WICL Expert
IuCS, IuPS, IuR, IuB data translations Expert
hands on experience in a live network Expert
EDUCATION
Master of Science, Systems Engineering & Management
University of Texas Dallas 2011-Date (pursuing in progress)
PROFESSIONAL CERTIFICATIONS
1. Alcatel-Lucent RNC 9370 1XEV DO UNC Certified Engineer,
2010. Alcatel-Lucent University/BELL LABS Naperville, IL USA
2. Cisco 2008 Ramos Cisco Academy Angola
Certified MPLS, CISCO QOS, Certified CCNA/CCIE
3. MCSE 2000 - Microsoft Certified Systems Engineer,
MS Windows 2000-, 2003 IT Intellect International-South Africa
4. Citrix certified Professional
5. Bluecoat Proxy 8100 Certified Professional
References on request
Contact this candidate