Customer Service Human Resources

M elissa D. W e i d n e r

(***) *** - ****

*******.*********@*****.***

Management position where I can effectively utilize my expertise in human relations,

Objective:

p roject management, and staff recruitment and retention

Education:

Grand Canyon University Related Coursework:

Psychology 575 - Organizational Behavior and

M aster of Science- Psychology

Development

GPA: 3.34 / 4.00 Psychology 655 - Personnel and Human Resource

Psychology 665 - Leadership & Consultation

M anagement

University of Wisconsin - Green Bay Psychology 424 –Creative and Critical Thinking

Psychology 330 - Social Psychology

Bachelor of Science - Psychology

GPA: 3.39 / 4.00 Psychology 417 - Psychology of Cognitive Processes

Psychology 429 - Theories of Personality

Experience:

May 2012 – Current

Team Member – T im Horton’s

Order Taking

Food Preparations

Customer Service

Cleaning and Hygienic

Considerations

July 2011- July 2013

Temporary Assignment Worker - Manpower

Human Resources- Recruiting

Human Resources – Hiring/ Interviewing

Secret Shopper

Food Runner at events

August 2012 – June

Cleaner – U niversity at Buffalo Campus Living

2013

Maintained hallways and stairways through vacuuming, sweeping, mopping, dusting, and

polishing

Cleaned and sanitized living spaces including bathrooms, lounges, and laundry facilities

Operated and utilized cleaning products and equipment on a day-to-day basis

Worked as a team to complete special cleaning projects in a timely manner

July 2011- March 2012

Teacher - Kidz Kastle

Developed lesson plans

Supervised groups of children

Operated multi-line phone

June 1998 to July 2011

Customer Services/Bookkeeper - P rice Rite Berries

Trained employees and co-workers in sales and quality control procedures

Recorded payroll and inventory of daily product

Answered customer's telephone and in-person inquiries

October 2003 to October

H ead Waitress - P rice's Country Inn

2005

Took payments for product and performed cashier duties.

Trained Wait staff and dishwashers

Served guests and performed cashier duties

Food prep for supper rush and assisted with cooking

Military:

United States Navy

Managed group work and small projects (3-15 personnel)

Monitored building activities and visitors via logbook during front desk standing duty

Participated in classroom and on-the-job training on intelligence collection, analysis, and

reporting

Used intelligence programs and database systems to generate intelligence reports and store

data

Performed review and analysis of gaps in information and filled the gaps to the extent

possible.

Assessed raw data derived from overt or covert sources of acquired information

Developed intelligence studies, reports, and records and distributed of raw and furnished

i ntelligence information to the requesting organization.

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