Customer Service Human Resources

Fredericka C. Mitchell

**** ******** **** 678-***-****

Riverdale, GA 30296 **********.********@*****.***

Page 1 of 3

Summary of Qualifications

• Excellent communication skills, good networking ability with a great judge of character; maintain good communication with companies & clients

• Experienced professional with strong leadership, organizational and administrative skills

• Reputation for strong work ethic, high energy, approachability and consistent commitment to success.

• Cultivated extensive recruiting, accountable for filling over 125 management, specialist, and team member positions in 2 years

• Maintain thorough and current knowledge of all Human Resources/employee regulations and laws

• Participated in EEO, Unemployment, Wage & Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings

• Knowledge of Collective Bargaining Agreements (Union Negotiations) and Union Avoidance Training.

• Revamped new hire orientation and individualized training resulting in decreased turnover and improved employee relations.

• Knowledgeable of Georgia state and federal employment laws

• Demonstrate leadership by providing honest feedback, coaching, mentoring, and recognition to over 215 team members

• Diminished team member compliance by 75% to ensure Georgia Labor Laws are carried out.

• Recommended and implemented automated, self-paced training program that provides employees with opportunities to acquire needed skills for advancement on company computers and company time.

EDUCATION

Argosy University Atlanta, GA

• Masters of Community Counseling

Clark Atlanta University Atlanta, GA

• Bachelor of Science Psychology

Georgia Assessments for the Certification of Educators

• Basic Skills Passed 2008

EMPLOYMENT OVERVIEW

July 2012- July 2013 Child, Youth, & Family Intervention Inc. (Contract) West Palm Beach, Florida

Per Diem Case Manager

• Supervise residents while maintaining order and exercising appropriate judgment in crisis situations and at all times. Helping residents acclimate to CYFI Mission, Principles and Core Values.

• Creating case plans for all residents on a weekly or biweekly basis to ensure their immediate needs are being met; including securing identification, medical and dental needs, mental health needs, etc.

• Maintain a clean and safe environment for all residents while holding them accountable for their personal hygiene as well as the cleanliness of their personal living space.

• Assist in family reunification whenever possible as well as providing residents and their families with the appropriate community referrals.

• Providing coverage and alternating between CYFI male and female residents as well as meeting with CSC clients.

• Supervise residents while maintaining order and exercising appropriate judgment in crisis situations and at all times. Helping residents acclimate to CYFI Mission, Principles and Core Values.

• Follow through with residents according to case plans created by Residential Case Managers.

• Maintain a clean and safe environment for all residents while holding them accountable for their personal hygiene as well as the cleanliness of their personal living space.

December 2010 – June 2012 MTG Consultants, Inc Atlanta, GA Human Resources Manager

• Provide executive-level administrative support to CEO and CFO of the company.

• Coordinate projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines.

• Responsible for I-9 Employment Eligibility Verification; maintain files for I-9 forms.

Fredericka C. Mitchell

2280 Hillside Road 678-***-****

Riverdale, GA 30296 **********.********@*****.***

Page 2 of 3

December 2010 – June 2012 MTG Consultants, Inc

Human Resources Manager

• Organize details for special events, travel arrangements, corporate agendas and itineraries.

• Participate in monthly and quarterly company meetings.

• Participate and monitor orientation programs

• Process monthly expense reports reflecting supporting documents and budget code indexes

• Develop orientation and training program for administrative assistants

• Create training modules for new hire orientation and contract workers

• Implemented innovative HR programs, services, and leadership initiatives including mentorship program between team members and assistant managers to help promotable team members growth within the company

June 2007 – November 2010 Target Corporation Atlanta, GA

Executive Team Lead

• Administered and controlled day-to day operations of a $55 million dollar store

• Investigated and analyzed appropriate decisions to make payroll and achieve expense control

• Maximized region sales and profitability to meet and exceed plan

• Directed and implemented all recruiting strategies to achieve required staffing levels (350 + employees)

• Developed and revamped new hire orientation training, customer service trainings, and introduced new training programs to develop new leaders in the corporation.

• Developed and maintained professional relationships with universities and community college placement offices and staffing agencies

• Developed succession planning goals and action plans and ensured that promotable people are in place for open positions.

• Set up, approved, and maintained all wage and salary programs, and provided performance evaluations.

• Maintained open door policy.

• Managed recruiting process internally and externally, ensured timely administration of performance reviews and provided orientation to all new employees

• Coordinated and monitored recruitment, screening and reference checking of all non-exempt & exempt personnel.

• Resolved associate relation issues.

• Participated in and monitored orientation programs

• Ensured team members understood and executed the functions in their core roles

• Analyzed schedules to ensure proper staffing needs

• Assisted over 15 team members become promoted to assistant managers and executives

• Conducted interview and selection process, partnering with the departmental mangers and other interviewers to define interview strategy and frame offer packages

Summer 2006 & 2007 StandardAero Los Angeles, CA

HR Intern

• Provided administrative support to HR Leadership.

• Responsible for placement of all open job opportunities on job boards and in-house websites.

• Facilitated on-boarding process for all new hire associates.

• Managed Applicant Tracking System to ensure compliance.

• Assisted in the resolution of associate relation issues, the interpreted the Collective Bargaining Agreement and union negotiations.

• Coordinated and monitor recruitment, screening and reference checking of all non-exempt & exempt personnel.

March 2006-May 2007 Clark Atlanta University Atlanta, GA

Assistant to the Director of Enrollment Support

• Provided excellent customer service to students and faculty by greeting and answering telephones and walk- in inquiries.

• Summarized pending applications for the Director and Admissions Committees when necessary

• Scheduled screening appointments for applicants and enrolling students

• Provided informed campus tours for visiting families

• Prepared new student orientation packets

• Prepared typed documents and presentation for director

Fredericka C. Mitchell

2280 Hillside Road 678-***-****

Riverdale, GA 30296 **********.********@*****.***

Page 3 of 3

Technical Knowledge

• Proficient with Windows (Excel, PowerPoint, Outlook, Word)

• Mac OS X (Numbers, Pages, & Keynote)

• QuickBooks

• HRIS (ADP, People Soft, JAZ, and Taleo)

Contact this candidate