Customer Service Administrative Assistant
Resume:
Veronica Esquivel
Grand Prairie, TX *****
********@*****.***
Employment Experience
FARMERS INSURANCE AGENCY Ex 2011 – present Arlington, TX
CUSTOMER SERVICE REPRESENTATIVE
Duties include maintaining, upgrading, cancelling and quoting new insurance policies. Responsibilities also include general office duties such as answering phones, filing, faxing and handling all correspondence as well as handling all customer service issues.
FARMERS INSURANCE DISTRICT OFFICE E 2007 – 2010 De Soto, TX
DISTRICT TRAINING AND ADMINISTRATIVE ASSISTANT
Train and develop new agencies to grow district. Conduct weekly new agent and product knowledge, conduct veteran agent training. Also, run reports for all active agents. Process all applications on new recruits, handle transfers from active/non-active agents and handle all general administrative duties.
FARMERS INSURANCE AGENCY E 2006 – 2007 Arlington, TX
ADMINISTRATIVE ASSISTANT
Duties include quoting new policies. Also includes, maintaining, upgrading and cancelling insurance policies as well as assist in handling all customer service issues. Maintain client database, responsibilities also include general office duties such as answering phones, filing, faxing and handling all correspondence.
FARMERS INSURANCE AGENCY
1998 – 2006 Grand Prairie, TX
OFFICE MANAGER
Continually monitoring office personnel to ensure proper business practices are being upheld and customer service needs are being met or exceeded. Maintaining, upgrading, and cancelling existing auto, home and life insurance policies. Responsible for quoting new policies. Handling customer service compliments and/or grievances.
FARMERS INSURANCE AGENCY E 1994 – 1998 Arlington, TX
ADMINISTRATIVE ASSISTANT
Responsibilities include maintaining, upgrading and cancelling auto, home and life insurance policies and general office duties.
Skills
• Advanced level proficiency in Microsoft Applications
• Bilingual – English/Spanish
• Enthusiastic team player, goal driven, detail oriented, self directing.
• Extensive experience in fast paced, high growth companies and eager for new learning opportunities.
Education
Leonards 2002 Arlington, TX
• Insurance CSR Certification
Mountain View College 1991-1994 Dallas, TX
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