Customer Service Training
Resume:
RAYMOND C. RODRIGUEZ
Simi Valley, CA 93063, United States
Home 805-***-****
Cell 805-***-****
WORK 805-***-**** Ext-193
*********@*********.***
Objective
Wish to join a Company that is innovative and moving with the future of
Technology
I have acquired 21 years' experience in Manufacturing and Electronics
Technology of hands on experience in the Electro-Mechanical field in
Production and the 14 years in Customer Service Areas
PC related skills, Troubleshoot, repair, software (utility tests upgrade)
monitor and upgrade to latest tests standards, hand tools related use,
Interface with Engineering and Customer Service, Light Phone Skills, PC
interfacing - Networking interfacing for use of Product for final product.
Supervision of Personnel in the Customer Service Dept., Staff Training,
Inventory Control, Field Rep Vendor Relationships
Qualification Highlights
. Provided Engineering, Customer Service, Vendor Field Engineering Rep.,
Production Dept. History, and requested failure analysis, testing
procedures for Final test and Shipping requirements for all standards in
house and the field.
Met all needs of Production and Customer Satisfaction for a quality product
new and used
. Provided product upgrade and history to all Departments for use of
field upgrades. Use of vendor manuals for distribution and information
acquired maintained spread sheet (history log), current testing standard
of applications for use with all products.
. A significant accomplishment that produced quantifiable results.
Built and maintain a good relationship with upper management performance
testing of new/old product pc technology testing equipment for use with
worldwide consumer/business standards
. Accomplished all training classes with passing grade and inserted
myself with vendor training manuals and outside manuals to prepare for
the high production industry to meet Company Standards
Experience
Qualstar Corp, Simi Valley, Calif.
TEST TECH III, 1991 - Present
. Customer Service Dept. learned, trained, repaired and maintained
all new used and upgradeable product, employed my skill to the fullest of
expectations to attain all to current levels of standard at the
manufacturing level, consumer and business level. PC related skills,
Troubleshoot, repair, software (utility tests upgrade) monitor and
upgrade to latest tests standards, hand tools related use. Debug of
production boards to cabling and harness install and removal for upgrade.
. Provide statistics for recommendation of new pc standard for use in the
Production Area and the Customer Service Areas in testing standards at
the customer levels at the speeds of technology for today's standards.
Provided performance statistics, reported to upper Management and my
Supervisor that indicated that our company is a leader in technology with
current standards of tape drive technology.
Recommended newer PC 2.0 GHz. and up from old pc technology at speeds of
100 to 200 MHz up to current Customer and field repair standards (SCSI
and FIBRE Channel)
Advancement in the Customer Service Dept. to a Team leader through a
series of progressively responsible positions in recognition of
leadership, capabilities, Performance, and technical expertise.
Military Technical Training of Munitions Maintenance nuclear non-nuclear
Munitions, all aspects of build up from stock to final shipment and
delivery working as team player.
Ability to learn and understand training of new product for debug/repair
as quickly as possible for production release from vendor field reps.
Qualstar Corp. - 1991-2012
AK Systems 1985-1991
Tandon Corp. 1981-1985
US AIR FORCE, 1977-1981
Education
Simi Valley Adult - Customer PC Specialist Certification
Microsoft 2010 - Word, Excel, Power Point, Internet for Business, Access,
Outlook, Typing.
[HIGH SCHOOL], [Metal Shop], 1977
[Royal High], [Simi Valley, California]
Skill
Military Training
Military Technical Training of Munitions Maintenance nuclear non-
nuclear Munitions, all aspects of build up from stock to final shipment
and delivery working as a team player.
Maintenance of Nuclear Non-Nuclear Munitions - Preparation of Munitions
for load and prep to flight line. Use of all vehicles and test equipment
for buildup, loading and transportation.
Use of all technical manuals for safety, preparation, and movement.
Work Related Skills
Windows NT/2000/XP, Windows ME/98/95, VERITAS Backup, Symantec Backup Exec
2012, Microsoft Word, Microsoft document,vendor related Utility Tests, Use
of Internet for program upgrades, compatibility for future product
efficiency.
Use of pc for debug, testing, firmware uprev. / downrev. drive firmware,
pc hardware upgrade,
SCSI and FIBRE Channel testing, tear down new and old product. Setup all
testing Utilities on all production stations for full effectiveness of
production smooth production flow.
Effective Forecasting, Negotiation, Communication, Development, Internal
Controls, Effective Networking, Management, Relationship & Team Building
Effective communication skill with Management, Customer Service and
Customer Field Tech for Technical Specification of product upgrade,
product compatibility aiding in future product use and upgrade ease at
Management, Customer and Field Tech upgrade installations
Contact this candidate