Customer Service Administrative Assistant

MARIE E SINGH

**** ******** ***** * ******** Hills, Texas 76180

***********@*****.*** 407-***-****

SUMMARY OF QUALIFICATIONS

Skillful and dedicated Finance Professional with extensive experience in underwriting, leading,

coordinating, demonstrating outstanding customer service success, and support of daily operational

and administrative functions.

Demonstrated capacity to provide comprehensive support for branch level staffing

including human resources generalist, coordination of branch schedules, and effectively

managing all essential tasks.

Proven track record of accurately completing research, reporting, information management,

marketing, and business-development efforts within budget requirements.

Adept at developing and maintaining detailed administrative and procedural processes that

reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able

to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office System, Point 4.0, Microsoft Windows® operating system,

and Certified IRS Tax Preparer.

PROFESSIONAL EXPERIENCE

DIGITAL RISK – Maitland, Florida 2009 to 2012

Underwriter Team Lead

Provide high-level forensic underwriting of loan files in support of disclosing fraudulent

activities while ensuring the highest level of research in aid of recouping loss revenue. Meeting

and achieving individual goal of 98% and team goal of 100% on a monthly basis. Supporting

team members in recouping over $15million in client loss revenues and increasing productivity

from 2500 to 5000 completed monthly files.

Perform a variety of key investor-relations functions, addressing inquiries of junior underwriters,

communicating with upper management department regarding investor-relations initiatives, and

maintaining employee morals. Utilizing spreadsheets to improve and inform quality and risk-

assessment initiatives.

Increase department productivity from 2500 to 5000 files underwritten within a three

month span by ensuring team and individual goals were met by 100% with a .5% of

margin errors.

AMSCOT FINANCIAL SERVICES – Maitland, Florida 2006 to 2012

Branch Leader/Tax Preparer

Served as Administrative Assistant for the District Manager at branch level, recruiting and

hiring of tax preparers for three counties with over 15 branches. Increased branch revenues by

65%. Directed all administrative and project support efforts. Conducted training for Seminole

Continued…

MARIE E SINGH

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County offices, schedule branch office with effective personnel coverage, prepared files for bi-

weekly audits and managed overall branch operations.

Assisted in coordinating and maintaining vital competitive analysis process to facilitate

implementation of aggressive company marketing strategy at branch level in an effort to

increase revenue.

Successfully oversaw the completion of the most complex personal and small bu siness tax

returns.

MEGS SERVICES – Orlando, Florida 2001 to 2008

Financial Advisor / Mortgage Consultant

Provide clients with an evaluation following up with advising based on their financial needs and

goals. Coordinated and maintained a successful marketing strategy in an effort to increase

revenue. Worked independently with various mortgage institutions and successfully closing over

$56 million in loan volume.

Originate process and closed residential and commercial loans. Communicate effectively wi th all

decision makers in the loan process. Oversaw a wide variety of administrative functions,

supporting all director-level projects and information-management processes. Compiled and

analyzed data from monthly reports to prepare presentations to potential clients. . Developed

internal correspondence that facilitated effective communication and transfer of information

between customers and vendors.

Effectively manage any and all problems that arose by communicating and analyzing all

areas involved in the operations. Investigating backgrounds utilizing credit bureaus, tax

returns and computer research. Played key role in coordinating a smooth and timely

transaction closing with financial intuitions aiming to attain repeat clients and referrals

with 100% satisfaction.

Significantly reduced time required to close loan transactions with great success by

preparing institution loan packages as required ensuring quality and risk management.

J P MORGAN CHASE - Maitland, Florida 2000 to 2001

Loan Coordinator

Directed day-to-day underwriter’s work flow of loan files, providing fundamental support to

appraisers, brokers, title companies and team consultants.

Managed a pipeline of over 50 loan files waiting to close.

Education

Strayer University 2010 - 2011

Bachelor International Business, AA Business Management, AS Business Operations

Valencia College 2008-2009

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