Customer Service Power Plant

RAFAEL A. SANTIAGO-CRUZ

***** **** ****. #**** ● San Antonio, TX 78230 ● 813-***-**** ● *******@*****.***

OBJECTIVE

Seeking an opportunity utilizing extensive experience in Customer service, Administrative Assisting and Aviation Industry.

SUMMARY

Eleven years of Aviation Management, Operations and Maintenance experience

Highly organized and Flexible

Seven years Customer Service experience

Proficient in Windows XP, Microsoft Office, Power Point, and Excel

Strong leadership skills

Fluent in Spanish

EDUCATION

HALLMARK COLLEGE OF AERONAUTICS, San Antonio, TX 2012

A.S. Power Plant Technology / A.S. Airframe Technology

INTER-AMERICAN UNIVERSITY, Bayamon, Puerto Rico 1999

B.S. Aviation Management Science.

EXPERIENCE

MILLION AIR, 8901 Wetmore Rd., San Antonio, Texas 78216

Line Service Technician: 2012-2013

Directing aircraft on and off flight lines

Operating support power units

Greeting passengers and assisting with their luggage

Fueling aircraft

Forklift Operator

Customer Service

FLIGHT TIME BUSINESS JETS, 8901 Wetmore Rd., Suite 315, San Antonio, Texas 78216

Administrative Assistant Internship: 2012-March-April

Provided administrative support to Directors in every day functions.

Organized and maintained aircraft maintenance logs

Assisted with marketing of Aircraft Charter, Management and Sales.

Performed data entry of flight logs.

AEROTEK (Kelly Aviation Center Lockheed-Martin Affiliate), 10010 San Pedro Ave, Ste 830 San Antonio TX, 78216

Jet-Engine Mechanic: 2008-2009

Two- Level Maintenance

Performed Q.E.C. (Quick Engine Change)

Aircraft maintenance: C-5 (TF39 Engines) and KC-10A (CF6-50 Engines)

Assembly and disassembly of jet engine components

Safety driver in transportation of TF-39 and CF-6 engines to test cell

Operated over head cranes and hoists

LOWE'S HOME IMPROVEMENT, 203 SW Loop 410, San Antonio, Texas 78245

Sales Associate-Hardware and Tool Departments: 2007-2008

Customer Service

Assume responsibility for Department functions

Cut glass, plastics, and chains

Provided purchase assistance and kept shelves stocked

Cashier

AMERICAN EAGLE (AMR), Luis Muñoz Marín International Airport (SJU), Carolina, PR 00979

Ramp Clerk: 1998-2001

Directed aircraft on and off flight lines

Operated support power units and aircraft cargo doors

Prepared passenger cabins for flights

Loaded the Aircraft with cargo and passenger luggage

Greeted passengers and assisted with their carry-ons

CARIBE AVIATION, Isla-Grande Airport (SIG), San Juan, Puerto Rico.

Assistant Manager/ Sales and Services: 1995-1997

Customer Service

Managed flight schedules and arranged appointments

Resolved aircraft discrepancies with maintenance personnel

Basic Bookkeeping

Responsible for student and customer flight account records

Answered telephone lines and directed calls

Oficina Estatal de Preservacion Historica (Museo del Indio), Calle San Jose, San Juan Antiguo, PR 00901

Office Clerk/Messenger: 1991-1994

Performed general office clerical work

Copied, sorted and filed records

Delivered documents and ran errands

Operated photocopiers and blueprint copiers

Kept inventory of office supplies

MILITARY EXPERIENCE

UNITED STATES NAVY, Honorably Discharged

ADAN, Naval air Crewman/ Jet Engine Mechanic/ Sailor: 2002-2006

Aircraft maintenance: MH-53 (T64-GE-419Engines)

Plane Captain and flight duties

Supervised work groups in aircraft servicing

Directed Aircraft ground moves (Aircraft Tow Director)

Conducted Pre-flight, serviced systems in-flight and completed post flights inspections

Operated ground support power unit equipment.

CERTIFICATIONS AND SKILLS

FAA Private Pilot Certificate 2007

FAA Certified Power-plant Mechanic, Expected 2013

FAA Certified Airframe Mechanic Expected 2013

Flight time: 150 hours in Cessna 150, 152, 172, and American General AG-5B Tiger

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