Customer Service Sales
Resume:
Phone: 954-***-****
E-Mail: *************@*******.***
Apt. 112
Miramar, FL 33027
Ver nica Alvarado
Objective To secure a challenging career that emphasizes in increasing
responsibility, personal growth, professional achievement and
creativity. A place where I may utilize my organizational, personal
and bilingual skills for the benefit of the company.
Education University of Phoenix
Bachelor of Business Administration in Finance & Marketing, In
Progress
MBTI Business Training Institute, 1992 - 1993
A.A. in Tourism and Human Relations
July 2011 to Present Providence Companies Key Biscayne, Florida
Work Product Solutions Manager
Experience Consolidated products from all the different companies and divisions.
Created Product List Guidelines for all of the funds.
Prepared and submitted Weekly Borrowing Report to Partners
Distribute Weekly Pipeline Reports to Key Executives
Prepared all necessary documents for all accounts from Application
Forms to Promissory Note and responsible for the Renewal and
Exception documents
Responsible for the opening, mediation and tracking of all
transferred IRA accounts to the Self Directed IRA Private Custodian
Accounts
In Charge of tracking all expected funds from Direct accounts and
IRA's from all the divisions in order to proceed with the investment
Maintain open communication with all of our producers from Canada,
China, Brazil, and USA
Coordinate all Investors trip to Brazil- this includes obtain Visas
for our clients, coordinate logistics, schedule together with our Sao
Paulo Office
Joined firm Partners in Collaboration, Meetings and Travel when
necessary
Supervised 3 employees along with key members of the Dallas office
January 2010 to June 2011 Neptune Society Plantation, Florida
Customer Service & Billing Specialist
Handled all billing cycles an Prepared End of the month Reports
Resolved or coordinated resolution to customers' inquiries and needs
and Managed receivable billing from customers
January 2004 to December 2009 FirstBank Santurce, Puerto Rico
Administrative Assistant, Structured Finance & Corporate Banking
Assisted 8 corporate officers in their administrative function,
coordinated travel arrangements, special corporate and client
meetings.
Resolved and/ or coordinated resolution to customers' inquiries and
needs.
Assisted management in the development of projects, procedures and
policies.
Coordinated and supervised all yearly and quarterly audits from the
SCC and FDIC.
Reviewed and Coordinated the recompilation of the quarterly Sox
report to be presented to the Compliance Department
Back up to AA's in the loan closing procedure, verification of
documents and daily entrees.
Coordinated special activities and events with clients and bank
officers
Coordinated and reviewed all necessary documents to be presented in
the Board of Directors and Credit Committee monthly meetings
Constant Communication with the President's office to keep them up to
date in the development of each loan in process
September 2002 to August 2003 Sonitrol of Miami Miami, Florida
Business Development and Sales Coordinator
Customer Service
Coordinated and supervised activities to present the product to
different companies
1998 to 2002 Carvajal International Miami, Florida
National Sales Coordinator for Cargraphics
Accounts payable and receivable
Vendor reconciliation and Customer Service
Visited clients and make travel arrangements
Make quotes for the printing of editorial magazines and books
Budget analisys and weekly payment reports.
January 1995 to April 1998 Ramallo Bros Printing
Hato Rey, Puerto Rico
Traffic Department Supervisor
Customer Service
Open daily jobs
Daily and monthly reports
Coordination of product logistic
Proofread and verify quality of job
Support to the Sales Department
Computer Proficient in all Microsoft Office Applications. Excellent
Skills Organizational skills. Communication and presentation skills both in
English and Spanish (verbal and written), basic knowledge of
Portuguese (verbal and written).
References Available upon request
Contact this candidate