Project Manager Customer Service

Dear Sir or Madam:

In the interest of exploring career opportunities within your

organization, I have enclosed a copy of my resume. I am looking to obtain

a position in which I can demonstrate my skills in public relations,

customer service and senior level administrative support. I am an

efficient team player who is looking to become an asset to a company such

as yours.

As a member of your team, I would bring a focus on taking initiative and

being a team player, while demonstrating superior leadership skills. I

am confident that you will discover a reliable, detail-oriented, and

extremely hard-working associate ( one who will serve as a model to

encourage other staff members to demonstrate the same high standard of

professionalism in my work ethic.

Although my resume will display a brief summary of my work experience,

some of which more than one position was held at one time, I would be

pleased to personally discuss with you the details of my experience and

knowledge. I look forward to meeting with you.

Sincerely,

Lauren Nicole Dew

Attachment: Resume

Professional Experience

April 2012 - Present Beard's Landscape Company, LLC

Upper Marlboro, MD

Office Manager

. Maintains office services by organizing office operations and

procedures; preparing payroll; controlling correspondence; designing

filing systems; reviewing and approving supply requisitions; assigning

and monitoring clerical functions.

. Provides historical reference by defining procedures for retention,

protection, retrieval, transfer, and disposal of records.

. Maintains office efficiency by planning and implementing office

systems, layouts, and equipment procurement.

. Designs and implements office policies by establishing standards and

procedures; measuring results against standards; making necessary

adjustments.

. Completes operational requirements by scheduling and assigning

employees; following up on work results.

. Keeps management informed by reviewing and analyzing special reports;

summarizing information; identifying trends.

. Maintains office staff by recruiting, selecting, orienting, and

training employees

. Maintains office staff job results by coaching, counseling, and

disciplining employees; planning, monitoring, and appraising job

results.

. Maintains professional and technical knowledge by attending

educational workshops; reviewing professional publications;

establishing personal networks; participating in professional

societies.

. Achieves financial objectives by preparing an annual budget;

scheduling expenditures; analyzing variances; initiating corrective

actions.

. Develop and manage company social media presence and completes

content updates to websites and other online marketing communities

. Contributes to team effort by accomplishing related results as needed.

. Manages and coordinates high volume calendar and appointment schedule

for management and labor staff

June 2010 - Present P.O.P.! Power of Pink!

Foundation, Inc. Upper Marlboro, MD

Chief Operating Officer

. Provide effective and inspiring leadership by being actively involved

in all programs and services, developing a broad and deep knowledge of

all programs.

. Identify opportunities for P.O.P.! to leverage cross-program strengths

to take advantage of new opportunities and/or to address

organizational challenges.

. Lead, coach, develop, and retain P.O.P.!'s team with an emphasis on

developing capacity in strategic analysis and planning and program

budgeting.

. Develop and implement training programs and retreats to expand the

capacity of all staff.

. Prepare and submit an annual operational budget, manage effectively

within this budget, and report accurately on progress made and

challenges encountered.

. Ensure the continued financial viability P.O.P.! operational units

through sound fiscal management.

. Identifies opportunities for grant and donor support; facilitates

briefings and interacts with local, state and government stakeholders

and sponsors

August 2010 - October 2011 American Society of Interior

Designers Washington, DC

Education Program Assistant

. Provide direct program support to Education Department

. Liaise with members, stakeholders, vendors, participants, and partners

. Process and respond to all CEU submissions

. Process speaker requests for various chapter events

. Process varying applications and payments for certification,

membership, and scholarships

. Maintain extensive database for department events and training

. Complete workshop evaluations and participant surveys

. Identify issues and make viable recommendations for solution/

improvement

. Assist in preparation of tradeshow, conference, and industry events to

include venue selection, material coordination, and other pertinent

facilitation tasks

July 2009 - March 2010 Department of Transportation

Washington, DC

Subcontractor with Bowhead, Contractor with TBS Facility

Services

. Resolve complex troubleshooting issues related to internal network and

user ticket issues

. Coordinate and complete all internal hardware moves

. Set up new user stations including, but not limited to, the setup of

new users on all appropriate systems, including Active Directory for

email and telecommunications accounts

. Inventory and process all systems deliveries to ensure that orders are

accurate

. Assist in the installation and configuration of hardware and software

. Keep Project Manager informed of all serious problems or emergency

situations and appropriately escalate issues

. Document all aspects of the Help Desk including, but not limited to,

new user setup, recovery, and servers

. Create CDs that are requested by the project

. Generate reports as requested by the Project Manager

. Serve as primary administrative resource for IT Division

January 2006 - Feb 2007 Battelle

Office of Homeland Security Arlington, VA

Executive Assistant to the Vice President and Director of the Joint &

Interagency Market Group (Secret clearance)

. Developed presentations and scheduled/coordinated all executive-level

meetings and travel (domestic/international)

. Provided programmatic and administrative assistance and input as well

as compiled a weekly publication to keep the staff abreast of current

information, goals, and tasks

. Completed staff expense reports in addition to submitting

documentation for accounts payable for office vendors

. Reviewed project invoices/ expense accounts for accuracy, identified

discrepancies, and worked with accounting team to ensure timely and

accurate submission of payment

. Ordered supplies as well as marketing materials and office equipment

(general office management)

. Other roles included providing a wide variety of administrative

functions, supporting all director-level projects and information-

management processes

. Compiled and analyzed data from monthly reports to prepare directors'

presentations to the National Security Division. Developed internal

correspondence to facilitate effective communication and transfer of

information between regional offices

. Coordinated a variety of meetings and conferences, drafted meeting

minutes, and compiled meeting materials

. Served as Executive Secretariat and liaison between executive and tier

2 management

July 2004 - January 2006 White House - Executive Office of

the President Washington, DC

Research Assistant for Personnel and Office of Legislative Affairs

(Secret clearance)

. Researched information, data, patterns, interrelationships and

evolution of concept formulation on key ideas, issues, and

arguments relating to the national anti-drug effort.

. Handled each employee's personal information, processed changes to

salary, pay increases, incoming staff, departing staff, change of

address, and employees' evaluations

. Coordinated incoming interns, drug testing, and preparation of

correspondence, scheduling as well as meeting with and training

incoming staff

. Supported the Associate Director for Legislative Affairs, with

detailed tasks related to DFC Grants, the Director's calendar/

travel, as well as other legislative matters

. Contact with Congressional officials and White House staff and

performed research to locate information and reference materials

on subjects and activities of current interest to the Associate

Director

. Handled sensitive materials from the public, Capital Hill, members

of the House and Senate, in addition to others.

. Maintained and coordinated scheduling and electronic and paper

filing systems. Also assisted in the preparation of legislative

correspondence which required an understanding of the personnel

policies and views of the Director and ONDCP

. Served as division Secretariat coordinating various correspondence

and documentation for executive signature and review

. Drafted meeting minutes for all staff meetings and conferences and

provided direct administrative support to OLA staff

.

May 2002-January 2003 U.S. E.P.A

Washington, DC

Personnel Specialist Assistant - Environmental Fate & Effects

Division

. Handled sensitive materials in personnel

. Processed salary and promotion increases

. Answered multi-line phones and assisted clients with questions and

concerns

. Assisted in coordinating interviews using the EPA selection process

. Completed a wide variety of administrative tasks as required

July 2001-August 2001 U.S. Library of Congress

Washington, DC

Administrative Clerk

. Alphabetized books and recorded all call numbers

. Maintained shelving areas/racks

. Create and manipulate spreadsheets for item tracking

. Served as customer service agent for visitors and patrons

. Completed shipping and inventory management

. Distinguish types of materials, separate, and distribute collections

for processing

Education

August 2001- December 2002 Norfolk State University

Norfolk, VA

Psychology Major 3.2 GPA

January 2003-May 2005 Bowie State University

Bowie, MD

B.S. Psychology

. Student Government Association

. Delta Sigma Theta Sorority, Incorporated - April 2005

. Psi Chi National Honor Society - Inducted May 2005

September 2005-May 2007 Bowie State University

Bowie, MD

Counseling Psychology Major, Masters Program

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