Customer Service Manager

Stephanie Kathleen Ford

**** **. ******* **** **. #801

Pompano Beach, FL 33069

603-***-**** ********@*****.***

Objective

Position as an Administrative Assistant, Receptionist, which enables me to utilize my skills and offers

opportunity for professional development.

Summary of Qualifications

I have worked for the last thirty five-years with the public.

Managing and assistant managing for eight years in a retail environment.

Owned my own businesses.

Clerical, receptionist, administrative assistant for thirty-five years.

Teaching in a private school setting and daycare setting for five years.

Customer service and satisfaction has always been my objective.

Work Experience

(June 12, 2013 – Present) Care Family for Barbara Ventura Boca Raton, FL

Home companion for a 94 year young woman. Taking to dr’s. appts., shopping errands, salon visits, preparing

meals, medication reminders, keeping company throughout the day, reminiscing, conversation, social

stimulation, light housekeeping.

(January 2013 – June 2013)

Relocated to Florida from NH on January 17, 2013. Began looking for work immediately – performed various

dog/cat sitting duties, while continuing to search for employment.

(April 2011 – March 2013) Homewatch Caregivers Stratham, NH

Home companion – spending time with clients whose families have contracted Homewatch Caregivers to

oversee family members in need of basic assistance. Duties include meal preparation, light housekeeping,

engaging clients on a day to day basis so that they may continue to live their lives as normally and

independently as possible.

(January 2008 – April 2010) Curves Kingston, NH

Manager of a fitness facility for women with a membership of one hundred plus clients. Supervised, managed,

directed, trained and oversaw the day to day operations of the facility for staff, as well as members.

Knowledge of equipment and adhering to policies of the franchise were also required. Banking, billing,

excellent customer service, cleaning, merchandising of product and large windows, some advertising,

computer system and software (unique to the industry) as well as regular computer use daily.

(May 2006 – November 2007) Grace Ministries International Brentwood, NH

Events/Service Program Coordinator for a congregation of 250 members. Planning, managing, directing, and

overseeing of all events and volunteer activities related to the church which was housed in a 33,000 s/f

building. Worked closely with senior staff to schedule appointments, guest speakers, some travel

arrangements and lodging, functions, banquets/dinners, seminars/conferences, decoration of inside of building

as well as the sanctuary, and general office support.

(August 2005 – May 2006) Barrington Community Child Center Barrington, NH

Associate Teacher in a classroom setting of seven to eight students in the morning, and ten to twelve students

in the afternoon. Childcare also in the mornings, and office work two times per week (which included assisting

the Office Manager, and Enrichment Director).

(2004 – 2005) Lighthouse Christian Academy Brentwood, NH

Substitute Teacher/Paraprofessional for Kindergarten, and grades one and two as well as substituting for

Grades one through nine. Occasional office work for the school and teachers.

(2002 – 2004) Books at Grace Brentwood, NH

Store Manager – duties included exceptional customer care and service, choosing and ordering product,

merchandising (creative implementation of), advertising, banking, office work, billing, cash register, and

training and supervising of staff of six.

(1994 – Present) Avon Brentwood, NH

Sales – Independent sales representative for Avon products off and on since 1994.

(2000 – 2002) Ventresco Family Day Care Lee, NH

Assisted in caring for eight to 10 children in a daycare home setting.

(1996 – 1998) Dots Lee, NH

Assistant Store Manager/Acting Manager – duties included opening and closing of store, interviewing, for hire

of staff, supervising staff, banking, cash register/POS system, merchandising, inventory, stocking,

implementing floor plans, receiving shipment, exceptional customer service.

Education

Six credits towards twelve total in Early Childhood Education.

Various seminars and conferences taught by Scott Noyes of Empowering Programs.

CPR/First Aid training (since expired).

1 years of Bible School.

Certificates of completion for training in counseling and child abuse awareness.

Volunteer Experience

Sous chef for the past five years for a catering business.

Administrative support for Rivenwood Music, a choral ensemble that I perform with.

Rockingham County Corrections for the last five years.

Thirty years at previous church as a member of the worship team, choir, prayer groups, office work, Sunday

School classes, nursery, planning large functions (meals with speakers, etc.)

Volunteer office manager for seven years at a previous church.

Girl Scout Troop Assistant leader for two years.

Classroom volunteer once per week for the school year at Woodman Park School, Dover, NH – 2004.

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