Administrative Assistant Customer Service

Betsy Lugo-Perez

*** *. *** ******, *********, PA 18102 * 484-***-**** *

**********@*****.***

SUMMARY

. Bi-lingual (English and Spanish)

. More then 10 years of Executive Administrative Assistant experience

. Strong interpersonal and organizational skills

. Ability to prioritize and multitask

. Ability to work independently on assignments or work together with

others in a team environment

WORK EXPERIENCE

The Performance Group 09/11-11/11

Derby Industries LLC - Allentown, PA

Customer Service Representative, Temp. Position

. Managed Accounts for several Companies

. Attended daily Management Meetings

. Performed data entry

. Handled all shipments/deliveries

. Managed all inventory

. Trained on all production

Brooklyn Borough President's Office - Brooklyn, NY 07/04-

07/09

Executive Administrative Assistant

. Informed agency staff of assignments

. Performed data entry, type correspondence/documents

. Scheduled all events for the weekend

. Trained all new staff departmental procedures

. Managed and created the design of certificates for special events

. Filled in for receptionist

City of New York/DoITT 311 Call Center - New York, NY 04/03 -

07/04

Call Center Representative

. Assisted callers with City/Non-City information/referrals

. Resolved all escalated issues with difficult callers

. Liased with the Department of Finance Star program

. Handled Web Terms Streetlight complaints

. Supported the Health Department/Quit Smoking program

. Processed all Sanitation request

Office of the Mayor, Mayor's Action Center - New York, NY

03/97 - 04/03

Executive Assist to Director/Mayoral Assistant

. Acting Supervisor to the Mayor's Action Center

. Answered Director's phone lines

. Read/logged all Mayor's correspondence

. Trained new staff on Mayor's procedures

. Assisted Director with staff cases

. Assigned cases to staff

It's Easy - New York, NY 02/96 - 03/97

Receptionist

. Filed all passport information

. Issued Passports/License Plates

. Handled all incoming/outgoing calls

. Arranged appointments for all constituents

EDUCATION

Beach Channel High School

Queens, NY

. Oceanography/Biology

. Computers

. General Studies

TRAINING 07/10

CareerLink

Allentown, PA

. Employability Skills Training

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