Manager Customer Service

Resume of: CARL CLARIETT: P.O. BOX ***** Atlanta, Georgia 30308404-***-**** 404-***-**** ********@***.***

PROFESSIONAL EMPLOYMENT

**** ******* ***** **** ************ Company (Wholesaler of Anheuser Busch Products)

Warehouse Operation Manager

• Responsible for overall day to day process of a $1.3 million dollar Budget (P&L) Responsibilities which

consist of overseeing proper staffing and execution of shipping, Receiving, Inventory Control and Repack

departments in this 125k Square foot building with future 2013 plans to relocate into a 700,000 square foot

building with the consolidation of the other satellite location located north of Atlanta which is about 90k

square foot location.

• Maintain an accurate Operational expectation for all Departments in reducing Detention time charges in

the Receiving Department with a cost savings of 35% within the first year of 40k Dollars and load out nightly of

20+outbound trucks to leave on time without any delay 99.9% goal (Achieved).

• Overseen and increased the production process of CPH (CASES PER HOUR) within the first year

improved production from 1400cph to 2000+ sustained with a cost saving of 66k versus previous year OT

payout and reduction in damages and mis picks in this fully Automated process which consist of Roughly

1000 different SKU and growing (Beer, Liquors/spirits, N/A)

• Managed and developed Supervisors to think outside the box to achieve the optimum result of production

and loading to the effect of receiving the Highly acclaimed Ambassador of Excellence award (2012) for

Wholesaler of the Year in our Region and Top 3 in the Country out of 500+ other Wholesalers and articles

written about our process in Modern Material Handling www.mmh.com September 01 2012 subscription.

• Reviewed daily operating report with Upper management on a weekly basis to benchmark progress which

consisted of V.P. of Operations direct report Chief financial officer, president and C.E.O and at various times

had to facilitate this weekly meeting.

2008 2011 Coca Cola Enterprises Inc. (Company Merge) Jacksonville, Florida

Warehouse Manager II

• Manage the day to day operational budget and forecasts against budget coming in under

Plan

• Ensure the operations delivered the expected level of customer service against the agreed

KPI's set for the year surpassing set goal (OTIF Score of 60% (On Time In Full) to 91% in Less

than a year and Increased Productivity from Agreed Goal of 80% to 95% across the network and

instituted an Incentive program for the Lowest Mis-picks and Damages.

• Overseeing the BDL (Breakage, Damage, and Loss) Process within the entire Warehouse

for a Budgeted cost per case of .7 cent coming in consistently at (.3 to.4) cent per case under

Budget.

• Manage the daily operations, in conjunction with local managers and contractor’s

management, by forecasting and verifying volumes for inbound and outbound goods flow ensuring

the necessary resources are available also managing multiple locations that reported to me.

• Manage supervisors who supervise a total of up to 100 employees in the Inbound and

Outbound Departments. Responsible for the overall direction, coordination, and evaluation of

these departments. Carries out supervisory responsibilities in accordance with the organization's

policies, procedures and applicable laws. Responsibilities include interviewing, hiring and training

employees; planning, assigning, and directing work, appraising performance; rewarding and

disciplining employees; addressing complaints and resolving problems.

• Experienced food safety and Safety Team Member (GMP HAACP Auditor) also was Team Leader of

the Operational Excellence Team.

• Managed Multiple locations and a Healthy productive Environment between Management and

Associates with Team building Exercises and Employee Participation

• Reviews production and operating reports and directs the resolution of operational,

manufacturing and maintenance problems to insure minimum cost, prevent operational delays and

take advantage of opportunities

• Performed Plant Manager Responsibilities in the absence of Plant Manager/Director.

2008 2008 Grainger Industrial Supply (Reduction in Force) Memphis, TN

Inbound Process Improvement Manager

•Responsible for the process flow of a high volume order fulfillment multi shift distribution center.

•Manage all functions to ensure timely accurate product receipt order fulfillment and the optimization of

resources and processes.

•Ensure the timeliness, Quality and effectiveness of all processes performed within a given area of

responsibility.

•Develop and implement departmental changes enhancing workflow optimization.

•Effectively lead the department’s employee by creating/sharing a common vision/direction and an

understanding of the organization’s strategy.

•Experience in properly facilitating proper GMP, KPI, goals and strategies to meet company objectives.

•WMS, Red Prairie, Sap, Excel, Visio, Share point, PowerPoint, Microsoft Knowledge

US Foodservice

2005 2008

Warehouse Manager Denver, Co

Manager 7 Warehouse Supervisors & 200 Union Warehouse workers reporting directly to the Director of

Operation.

Knowledge of: OSHA,USDA,HACCP,FDA,DEA SAFETY REGULATIONS

Uses LEAN tools to provide overall leadership and guidance to resolve quality or process

issues and ensures the integrity of work produced within the facility

Work with WMS/ Red Prairie tracking knowledge also voice pick software to increase picking process and

reduce errors.

Helped to organize the processes and drive results for the operation excellence teams that I was a part of.

NESTLE WATERS NA

2001 2005

Warehouse Resource Lee, Florida

Turned around failing Nestle warehouse distribution center from last place of 14 plants to 5th in less than

two years; supervised consequential expansion of plant operations.

Experience in supervising over 30 employees per shift in all facets of warehouse operations from

inventory control, quality control, and safety to shipping and receiving.

Supervised 1M sq. ft. distribution center with conveyor belt sorting system for Superior Special Services.

Supervised consequential expansion of plant operations.

•

Ensure customer satisfaction marketing new products and services to national accounts.

Reduced payout of detention time from $40,000 to less than half in less than two years.

Hiring full time versus temporary reduced labor costs, saving $53K monthly.

Expertise in budgeting, with track record of $70K under budget each month (never over budget).

Increased productivity by certification training for floor supervisors on warehouse utilization, forklifts,

and high lifts.

Increased plant productivity dramatically: decreased truck turn time from 1.75 hr. to corporate goal

Of one hour; turned 198 trucks and 221 trucks in two biggest Nestle plant days ever.

Schedule employees based on analysis of productivity, consistently maintaining swift load time.

Facilitated tracking of data by providing individual load sheets to loaders; shift reports allowed the

Creation of a bonus structure with incentives for reaching goals

Skilled in tracking software (WMS, Pick Select, Red Prairie, SAP, AS400, Minitab) and Corel.

Safety Expert: selected as Safety Board Member with Atlas Cold Storage Inc. with zero accidents in all

plants supervised.

Ensure complete compliance with all DOT, OSHA, and company rules and regulations.

Consistently negotiated lower costs from vendors for plant services; savvy vendor relations

Facilitated employee lounge TV and satellite.

Education

Six Sigma Green Belt Completed

Supply Chain/Operation Management Currently Enrolled projected graduation Spring 2014

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