Manager Customer Service
Resume:
Tina Getz
Cheektowaga, NY
**************@*******.***
Summary
My skill-set and industry expertise are comprehensive and up-to-date. I make it my top
priority to see that management is done well and efficiently. My career has also seen its
share of achievements; while working as a manager at Great Lakes Bureau. In my 30 plus
years working as a manger, trainer and collection specialist I have honed my skill-set and
accomplished a great deal. I am motivated, task-oriented, and efficient, and my
knowledge of the collection industry customer service is comprehensive and current. My
enthusiasm and commitment to excellence have served me well. I have extensive
experience dealing with customers. My breadth of experience has made me well rounded
and versatile. My work history reflects this. In my position as debt collector. I excelled in
dealing with customers and even hitting my monthly goals. Having worked as both a
manager and an hourly employee, I bring to the table a breadth of experience, versatility,
and insight. I believe these qualities would make me a valuable addition to your team.
Education
Holy Angels Academy
Holy Angels, Buffalo, NY
Graduated: June 1978
Employment History
June 2006 – June 2011: Collection Specialist
Company: NorthStar Location Services
Cheektowaga, NY
General Collection activities, skip tracing people to find their location, contacting debtor
on phone to collect debt, general computer skills and training new collectors on how to
work the system and follow the FDCPA laws.
Investigated and resolved customer inquiries.
Promptly responded to inquiries and requests from prospective customers.
Strong leader of customer support staff.
Managed work flow to exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding
service standard goals. Investigated and resolved customer inquiries and complaints in an
empathetic manner
$18.00 Hour
August 2004 – June 2006: Collection Specialist
Company: Merchantile
Williamsville, NY
General Collections, skip tracing and general computer skills
$14.00 Hour
August 1994 – April 2004
Collection Manager, Trainer
Company: Great Lakes Bureau
Buffalo, NY
I entered as a collector for several years. Then I became a training manager in the new
collection department. After that I advanced into a department manager. I always went
above my 6K goal and averaged a $1000-$2000 Bonus each month. I did step down due
the the fact the bonus structure as a manager was much less so I became a collector once
again.
$15.00 Hour
Professional Skills
Exceptional Interpersonal Communication
Skilled trainer
Effective Problem Solver
Negotiation Expert
Adherence to high customer service standards
Exceptional Telephone Etiquette
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