Customer Service Quality Assurance

Sophia N. Martin

*** ***** *** ****** #*, Mount Vernon, NY 10550, 347-***-**** ***************@*****.***

Objective: To obtain a position as an Administrative Assistant, where my acquired skills may be utilize and strengthen with the hope of future advancement.

Skills: Microsoft Office word, excel and power point. Typing, data entry, scanning, filing, organizational skills, detail oriented, ability to work well under pressure, self-starter and team leader.

Experience:

Landauer Metropolitan Mount Vernon New York November 11, 2003 to present

Assistant Scanner/Preparer/Verifier/Confirmation

* Review delivery forms to identify status, proper completion, changes and backorders.

* Prep all documents for scanning.

* Proofread for errors and place in proper storage area.

* Run UPS reports to identify status of orders on a daily/weekly basis to track and resolve opened cases.

* Update and review various reports for status purposes.

* Enter notes in system regarding any problems relating to patient orders.

* Review patient’s documents for required information.

* Communicate with management on a routine basis.

* Complete various duties as assigned.

* Mail copies of delivery forms to patients for completion when the original documentations are incomplete.

* Attend and participate in company quality assurance and compliance in service training programs on an ongoing basis.

* Fail order whenever a patient refuses.

* Confirm orders delivered to Patients, Hospitals or Rehabilitation Centers.

* Prep and scan Invoices uploading files into database.

* Maintain record of patience’s files.

* Update Patient’s Records.

* Handing out mails to CEOs, Managers, Customer Service Rep., and Supervisors.

* Monitor a department of four employees whenever supervisor is absent.

* Team Leader

Business owner Portmore St Catherine, Jamaica June 1995 to 2000

Freelancer Entrepreneur

* Logged and processed corporate customer orders.

* Prepare Sketch designs, made patterns and grading them, assembling garments and sewing.

* Maintain a professional and courteous atmosphere, to ensure that customers were satisfied.

* Meet and greet customers.

* Assisted clients with difficult decisions.

The Sewing Box Fashion Store Kingston, Jamaica September 1993 to 1999

Customer Service

* Assist customers with personal selections.

* Schedule appointments, answered the telephone and took messages.

* Opened and closed the shop daily.

* Supervised special projects

* Designed and Sew collections for fashion shows.

* Made sure the shop was clean and ready for the next day.

Education:

SoBRO Bronx, NY December 2003

Microsoft Office Certification

HollyWood School of Fashion, Jamaica, W.I. June 1997

Diploma in Fashion Design

Portmore Community College, Jamaica, W.I. September 1993

Certification in Fashion Design

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