Customer Service Sales

Emily M DeMoss

**** * *****, * * Glendale, CO

Home: 303-***-**** : e *******@*****.***

Professional Objective

Graduate of a CAAHEP accredited Diagnostic Medical Sonography Program, seeking an entry level opportunity with an

in-patient health care facility.

Certifications and Achievements

RDMS Eligible

BLS

Associate of the Quarter for excellent customer service:

*2 Years Running

Letter of outstanding achievement: President of Landscape

Depot

Professional Experience

Tobacco Cessation Counselor

May 2010 to Current

National Jewish Health

Assist patients in learning techniques that will enable them to achieve cessation of tabacco use

Use motivational interviewing techniques to encourage open communication with the patient

Educate the patient regarding the risks of using various forms of tobacco

Establish and maintain a trusting relationship that will encourage positive and desired outcomes for each patient

Counsel patients regarding medication options, proper dosing and nicotine replacement alternatives

Ancillary Clerk/Office Assistant

January 2010 to April 2010

RJ Clark and Associates

Provide support to tax accountants and their customers

Provide Ancillary Services; Scheduling, FIling and Call management

Personal errand runner

Sales Assistant

January 2008 to July 2009

Katzke Paper Co - Denver, C O

Provide assistance to sales staff and their customers

Product order entry

Customer service and dispute resolution

Call management

Assist with contract pricing for AP/AR department.

Inside Sales Manager

October 2006 to November 2007

Landscape Depot - Katy, T X

Posting to accounts payable and receivable

Issue customer account statements

Manage daily office cash flow

Prepare daily deposit

Scheduling and dispatching of deliveries

Assist customers with product selection

Call Management

Assisting the owners with correspondence, memos and sales reports

Office Assistant

December 2001 to October 2006

Bookseller, Barnes and Noble - Houston, T X

Provided assistance to employees and their customers

Merchandise tracking and orders

Call Management

Management of stock and supplies

Assisting management and co-workers as needed

Front Desk Associate

December 1997 to December 2000

Residence Inn Marriott - Houston, T X

Assist management and guests in composition of documents

Reservation Coordinator

Call Management

Manage daily cash flows up to 5k

Work closely with management, housekeeping and guests

Education and Training

Associates of Science : Diagnostic Medical Sonography, 2013

American Institute College of Health Professions - Denver, C O

Bachelor of Arts : English Political Science, 2006

University of Houston - Houston, T X

Affiliations

Society of Diagnostic Medical Sonographers

Contact this candidate