Manager Customer Service

Michael S. Hill

503-***-**** . ****************@*****.*** . Portland, Oregon

OBJECTIVE

To attain a position as a Financial Advisor in which I can assist up-scale

and emerging up-scale individuals to meet long-term financial goals, help

clients to determine their financial and investment needs, and utilize

sales to effectively recommend financial products.

SUMMARY

Financial service professional eager to enter the financial sector, able to

readily acquire new skills, overcomes new challenges, and complete

education and training that will result in the furthering of my career

Results-driven professional with approximately six years of customer

service experience

Six years of experience providing case management, supplemented by formal

education in psychology

Excels in gathering client information, analyzing data, and providing

appropriate recommendations

ACCOMPLISHMENTS

Customer service, over ten years of experience in various sectors

Case management experience, six years of experience in non-profit sector

Management experience, working as House Manager, responsible for managing

six staff

Provided ongoing case management for intensive caseload of 15 clients

leading to successful outcomes for all clients

WORK HISTORY

Share ASPIRE, Vancouver, WA

2011- 2013

Case Manager

Alternative Services Inc., Tigard, OR

2010-2010

House Manager

Tongue Point Job Corps, Astoria, OR

2008-2010

Residential Adviser

EDUCATION

B.A. Psychology, B.S. Criminal Justice, San Jose State University, San

Jose, CA 2007

A.A. Liberal Arts, De Anza College, Cupertino, CA 2004

AFFILIATIONS

Member, Psi Chi psychology honors society

Member, Alpha Phi Sigma criminal justice honors society

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