Post Job Free
Sign in

Sales Technical Support

Location:
Odenton, MD, 21113
Posted:
August 15, 2013

Contact this candidate

Resume:

Eric Whitaker

*** ***** *** ******* ******** ****4

410-***-****

*************@*****.***

Professional Summary: To earn a position which allows me to expand my

technical skills, stay

current with trends in information systems and continue to support both my

team and the users

who rely on our support. Seeking a company aligned for growth and expansion

so that I may

grow and expand within the company. Actively engaged Certification for

MCITP (Microsoft

Certified Information technology Professional) for Windows Server 2008.

Summary of Skills

. IT Help Desk Desktop support

. Configuring and installing WinXP based PCs, printers, and desktop assets

. IT Customer support for software, hardware related issues

. Troubleshooting PC issues

. IT asset tracking, monitoring, reporting, decommissioning

. Help Desk Ticket tracking and asset management systems (BMC, SDE, Remedy)

. LanDesk

. A+ certification

. Norton Ghost

. Active Directory

EXPERIENCE

Protocal, Laurel, MD10/2012 - 5-13

. Energy Sales: Advise customers of energy suppliers that will better

satisfy their energy needs and secure the sale of products and services

ComFix (Self Employed) 1998-Present

. Provided technical support

. P.C. and network configuration

. Application training and support for small businesses and home users.

Lockheed Martin (Rockville) 8-12 to 10-12

. Managed User accounts and profiles

. Worked as part of a team for roll-outs of new workstations, PDC and File

Servers

. Provided technical support on Windows XP/2000, Win7. IT Customer support

for software, hardware related issues

. Troubleshooting PC issues

. IT asset tracking, monitoring, reporting, decommissioning

. Help Desk Ticket tracking and asset management systems

Consulted with various Temporary and Consulting Agencies 1999-Present

(ISSITechpros, Patriot Technologies, Fieldnation, Field Solution, ManPower,

Sapphire)

. Administered NT and Novel domain servers

. Managed User accounts and profiles

. Worked as part of a team for roll-outs of new workstations, PDC and File

Servers

. Provided technical support on Windows XP/2000, Exchange, Groupwise and

Lotus Notes platforms

Just Temps, Baltimore, MD 6/2011 - Present

. Tractor Trailer freight handling

. Construction/laborer

Protocal, Laurel, MD 5/2011 - 10/2011

. Energy Sales: Advise customers of energy suppliers that will better

satisfy their energy needs and secure the sale of products and services

Sutherland Global (Microsoft), Syracuse, NY 8/2009 - 3/2011

. Customer Support/Sales: Administer customer support via help desk

solution making informed recommendations to resolve such issues

. Secure an immediate close to such recommendations resulting in the sale

of products and services

. Successfully resolve customer and potential customer issues

. Provide support for the Microsoft Store and website by responding to

customer inquiries regarding Microsoft software, hardware, games, and

website navigation

. Advise customers of products that will better satisfy their needs

EDUCATION: Computer Visions US-NY-Albany 1997

Certification Concentration: Network & Server System Administration

Syracuse University US-NY-Syracuse 1989

Certification Accounting/English (part-time)

Summary: I have provided Desktop and Helpdesk Support for 14 years in the

Corporate and

Private sectors. I am a quick study and very proficient in problem solving.

I have worked in

Many varied Hybrid Networks during that time in the capacity of Help desk

Support, Desktop

Support and System and Network Administration. I have participated in

numerous PC roll-outs

as well as varied Printer support. I am a Customer Oriented Technician who

focuses on the End

User Experience as well as the Solution.



Contact this candidate