Customer Service High School
Resume:
JENNIFER MARTINI
Phone: 832-***-****
Email: *****.***@*****.***
OBJECTIVE
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while
challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize
my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and
experience.
EMPLOYMENT
04/13 – Present Winter Pediatric Therapy, (Houston, TX), Administrative Assistant/Receptionist
Responsible for signing patients in and verify insurance eligibility.
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Translate from English to Spanish between therapists and non English speaking parents.
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Responsible for maintaining patient records and randomly auditing them to ensure accuracy.
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Answer 4 line telephone system & generate faxes to physicians regarding authorizations for therapy.
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Handle cashier responsibilities for patients paying in cash for services.
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05/11 – 04/13 Boost Mobile/Virgin Mobile, (Houston, TX), Store Manager
Responsible for overall running of the store.
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Provided friendly and professional customer service in person as well as over the phone.
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Assisted customers with their overall shopping experience.
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Performed rate plan analysis.
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Assisted with technical troubleshooting.
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Managed the store’s stock levels – Made key decisions about stock level and stock control.
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Handled cashier responsibilities and make sure all currency was accurate.
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Responded to customer comments and complaints.
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EDUCATION
08/10 – Present Houston Community College, Houston, TX
Associates Degree in Science
08/08 – 08/10 Cesar E. Chavez High School, Houston, TX
High School Diploma
SKILLS
Bilingual fluent English and Spanish (spoken & written)
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Typing ability: 60 WPM
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Knowledgeable of Microsoft Office (Word, Excel, PowerPoint)
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Intermediate experience with Quick Books
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Effective Communicator with others through writing and spoken word
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Organized
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Desire and Ability to Solve Problems
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Self Starter and Finisher
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Fast learner and team player
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