Customer Service Manager
Resume:
Anna Corcino
P. O. Box ****
St Thomas, VI *****
PROFESSIONAL OBJECTIVE
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION &
ADMINISTRATIVE skills to benefit mutual growth and success.
EXPERIENCE
2008 TO 2012 Wendy's Restaurant, St.Thomas
2010-2012 GENERAL MANAGER
Supervised employees, ordered supplies, performed inventory, produced work schedules and processed payroll,
collected daily sales and close out reports. Maximized profits by instituting timed service and increasing sales.
Minimized store losses by reducing waste, line mistakes and pilferage. Created procedures to provide a safer
work environment that would prevent on the job accidents.
2008 to 2010 ASSISTANT MANAGER
Supervised employees
Provided training in customer service and proper cash handling.
Collected daily sales and prepared close out revenue reports at the end of the evening.
1995 to 2007 OWNER/MANAGER After Seven
Operated business in a professional and customer friendly environment,
Processed bills, ordered supplies, and kept inventory up to date.
Supervised employees, processed payroll, prepared daily and weekly work plans
Cooked and managed all functions of the kitchen.
1980 to 1993 Banco Popular
SECRETARY TO HEAD STAFF, JUNIOR ACCOUNT CUSTOMER SERVICE REPRESENTATIVE
Performed accounts payable, accounts receivable and collections. Posted information for mortgages,
commercial loans and general ledger accounts. Performed all secretarial duties for the Vice President and other
head staff. Open accounts, assist customers. Verification of teller’s cash
!980 to 1985 FRONT DESK Frenchman’s Reef Hotel
Cashier, assisted with check in and check outs, assisted with switch board and reservations
Additionally, I have experience in the clothing, jewelry and perfume area; I’m a quick learner and willing to do
what it takes to get the job done.
EDUCATION
1972 TO 1976 ST PETER & PAUL High School Diploma
I am presently enrolled at Kaplan University working on a BA degree in Criminal Justice
REFERENCES – Forwarded upon request.
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