Quality Control Administrative Assistant

Patricia Long

Atlanta, Georgia *****

CELL: 404-***-**** ( ***********@*****.***

Thank you for taking the time to consider my resume.

Skills and Knowledge

Legal Assistant / Paralegal Certification / CP:

. Review of demand, security deeds and notes

. AOM Review, Pre-Sale, Title Proofing, Post Sale

. FMS, Vendorscape, MSP/CPI, LPS

. Familiar with Interoffice Memorandums and Appellant Briefs

. Competent use of Westlaw and Bluebook

Information Technology Quality Development and Web Development:

. WorldSpan Editing / Scripting

. ATPCO (Airline Fare Contracts) Testing

. Versed in Internet functionality and browser compatibility

. Extensive successful experience in client services

. HTML / DHTML

. FrontPage 2000 / Dreamweaver

. Networking / Web Technology

. Windows 95/98/XP/Media

. Office 97/2000/2003

Real Estate Administrative and Licensed Agent:

. Forms and Contracts for both Sellers and Buyers

. Foreclosure and Loss Mitigation Processes

. Closings / Inspections

. Web Site Development and Maintenance

. Accounting / Filing / Publishing Flyers

Career Experience

McCalla Raymer / PROMMIS SOLUTIONS

Atlanta, Georgia ( 2010 - Present

PROCESSOR / REPORT ANALYST / QUality CONTROL AND development

. Processor for Foreclosure team completing files from AOM Review to

Post Sale

. Direct Source Team overseeing quality control for numerous Foreclosure

Teams. Loss mitigation processing, working with borrowers on behalf

of servicers and investors to pursue solutions designed to enable

borrowers to avoid foreclosure. Significant contributor over the past

year to processing of more than 120,000 loss mitigation cases received

by Prommis, mailing of 200,000 informational letters to borrowers plus

completion of more than 5,000 outbound calls to borrowers weekly

assisting with mortgages and informing them of ways to avoid

foreclosure.

. Daily Vendor Report, Daily Closing Report, Weekly Reconciliation

Report, Weekly Call Quality Report, Returned Mail Report, Bad Contact

Report, Call Monitoring Report, Billing Report.

. Met strict Client Specifications by detailed formatting of templates

for Letters from Client incorporating graphics.

. Successfully working with Equator (Client system), RX Office, LPS,

MSP, FMS and TESS.

travel incorporated

Duluth, Georgia ( 2008 - 2010

quality development and assurance

. Successfully handled daily incoming requests from 20 plus account

managers located in Georgia, Florida, North Carolina and clients

worldwide concerning functionality of TravelInc IT programs and

Profile updates/revisions.

. Heavy involvement in WorldSpan editing, scripting and client profiles.

. Efficiently processed 50 plus support tickets daily through Worldfiles

email box.

. ATPCO (Airline Fare Contracts) Testing, trouble shooting and reports.

. Effective time management of mailbox and requested deadlines daily.

. Responsible for 24/7 on-call duty once per quarter requiring virtual

access to company computers and issues encountered by staff and/or

clients.

Lanier Luxury Homes - ReMax Team

Atlanta, Georgia ( 2004 - 2009

Administrative Assistant / REAL ESTATE Agent

. Member of Top Sales Team for 2004, 2005 and 2006.

. Responsible for accurate handling of all paperwork involved, including

listings, buyer agreements and contracts.

. Implemented and Maintained the Team Website; Input all information in

Listing Services in addition to 15+ websites.

. Demonstrated strong Customer Relations and Time Management Skills.

. Recognized consistently for detailed work, knowledge of client needs

and prompt, thorough responsiveness.

American Express

Atlanta, Georgia ( 03/26/01- 10/02

ONSITE MANAGER / CORPORATE TRAVEL COUNSELOR - AMERICAN EXPRESS ONE

. Handled daily decision-making issues involving corporate functions /

travel.

. Responsible for processing weekly ARC report.

. Ticketing, edits, ready keys, world files, exchanges, booking of air,

cars and hotels.

. Planned and coordinated nationwide training sessions / meetings. Booked

facilities, audio / visual equipment, sleeping rooms, planned function

layouts, meals and breakouts.

. Processed International ticketing involving numerous types of upgrades

and manually stored fares.

. Worked on Worldspan and Internet.

. Accountable for all transactions.

independent contract work

Web development / implementation consultant

. Took the initiative to obtain clients for independent contract work.

. Designed web sites from scratch and totally revamped others. Applied

HTML, JavaScript and Java into sites by hand, as well as incorporating GIF

and JPEG files, slide shows, tables, lists, and links.

. Consistently met the client's expectations and needs.

. Performed monthly maintenance services for existing clients on an as-

needed basis.

Education

- CP - Paralegal Certification (93 GPA)

University of Georgia Athens, GA

- BScIT - Information Technology/Systems (3.7 GPA)

Mercer University Macon, GA

- BBA - Business Adm. Management

Kennesaw State University Marietta, GA

(Minor in Communications)

- ABA - Business Administration

Reinhardt University Waleska, GA

Advance Career Training - Travel Specialist (Honor Graduate)

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