Customer Service Manager
Resume:
Josh S. Wilkey
Phoenix, Arizona *5034
Objective:
To work for a company where I can acquire new skills and advance the skills I already possess.
Professional Experience:
Shamrock Foods Phoenix, Arizona
Inventory Control Clerk August 2011 to July 2013
I was responsible for keeping track of the inventory; this included responding to inventory outs that were called over the radio, researching previous locations, and finding alternative substitute inventory. Other duties include: cycle counting, using a RF handheld, picking inventory, labeling, shipping, and using various computer programs. I also would email excel spreadsheets at the end of the night separating different categories of inventory that was out during my shift.
Club Dj’s Kearns, UT
Security January 2009 to July 2011
My responsibilities included ensuring the night club was a safe environment, which involved using a hand held metal detector at the front door to verify that the patrons did not bring in any form of weapons into the establishment. I would also inspect for alcohol and/or any other banned substances from entering the night club. During my shift I would stock the beer cases, fill ice containers, wash glasses, takeout garbage, clean bathrooms, and basic cleaning of the night club. I was trained to handle situations calmly, quickly, and effectively.
Overstock.com West Valley City, UT
Warehouse Worker August 2010 to January 2011
My responsibilities included picking and pulling orders placed online from overstock.com customers. I would print out FedEx shipping labels and would have to quickly and correctly sort them for the correct customers and attach the shipping labels to the merchandise. During my shift I would also cycle count the inventory and return items and place them back on the shelves using a RF handheld. I was trained to use manual pallet jacks, electric stand up pallet jacks, certified in stand up and sit down forklifts
Rent A Center West Valley City, UT
Credit Manager November 2009 to May 2010
After getting promoted to Credit manager from Account Representative, my responsibilities included maintaining the store’s credit numbers to the particular company standard for that current business day. To achieve this I would run skip traces on past due accounts and I would also obtain information from the customers friends and family members to retrieve the past due merchandise. I also was managing the Customer Account Representatives to ensure all their jobs were getting done.
Rent A Center West Valley City, UT
Customer Account Representative October 2008 to November 2009
My responsibilities included making collection calls on delinquent accounts. I would access account files and utilize internet resources to track and contact customers. I would call customers on their due dates to give them “reminder calls” about their accounts that came due that business day. I was trained to assist and sell products to customers that would come into the store or call over the phone. I took customers payments and would answer any questions that the customers would have about their account. I was also in charge of keeping the store clean and organized, loading company vehicles to deliver items to customer’s homes, and also retrieving items the customers no longer needed.
SLiC Details Salt Lake City, UT
Automotive Detailer / Business Owner June 1999 to October 2008
At age 17 I started my own car detailing business around my neighborhood. To obtain customers I would post ads on internet classified sites, place flyers around local business establishments, and I had a web site designed to promote my business. I started out averaging around 10 vehicles per week and within a month I acquired more than half my business through repeat customers and referrals. I thrived on competing with other detailers in the area. I enjoyed interacting with customers, problem solving, and thinking of new business strategies. I handled money transactions, customer service, product ordering and stocking, data entry, and scheduling detail appointments via e-mail and telephone.
Education:
Horizonte / East High School Salt Lake City, UT
High School Diploma 1997 to 2001
Qualifications:
Excellent communication, motivational, interpersonal, and presentational skills
Excellent leader with a firm but fair attitude and a reputation for honesty, integrity, and loyalty
Great people skills
Can keep my cool under pressure
Pay close attention to detail
Organized and self motivated
Strive to be a good hard worker
Type 50-60 words per minute
Knowledge of Microsoft Word and Excel
Great phone and people skills
Learn new things quickly and easily
Contact this candidate