Customer Service Medical Assistant

Fatimah Allen

**** ****** ******

Clovis, CA ****2

Home: 559-***-**** Cell: 559-***-****

************@*****.***

Career Objective:

To obtain a position as a back office medical assistant with an emphasis on patient care and interaction.

Education:

Clovis Adult Education, Clovis, CA - Clinical Medical Assisting Certificate 10/12 - 05/13

Kaplan College, Clovis, CA – Dental Assisting Certificate 06/08 – 04/09

Clovis Adult Education, Clovis, CA - Administrative Support Certificate 01/04 – 11/04

Employment History:

Medical Assistant, 24/7 Urgent Care, Fresno, CA (270hr Externship) March 2013 to May 2013

Performed labs tests such as strep, flu, mono, glucose, hemoglobin, and urinalysis. Also performed EKG’s,

and assisted doctor with procedures such as suturing, I&D’s, vaginal, rectal exams, IV infusions. Prepared

patients, administered medication and IM, ID, SQ, and capillary draws on patients ages infant to elderly.

Stocked, prepared and cleaned rooms and lab. Manual charting, aftercare instructions, customer service,

patient registration, accepted payment for services, answered multi-lined phones, and faxed prescriptions.

Independent Living Services Assistant, Alternative Ways, Fresno, CA April 2011 to Sept. 2012

Training and teaching developmentally challenged individuals including budgeting, daily life skills, parenting

skills, medical appointments and accessing community resources.

Various Dental Assisting Positions, Fresno/Clovis, CA April 2009 to Dec. 2010

Chairside assisted with composite and amalgam fillings, extractions, crown prep and deliveries, Patient

preparation, Procedural set-up and break down, Digital and manual charting, Digital and standard x-rays,

panoramic x-rays Impressions and pour ups, Stocking, Cleaned and maintained exam rooms, sterilized

instruments, Temporary crown fabrication, and filing.

Dental Assistant, Woodward Dental, Fresno, CA (220hr Externship) Jan. 2009 to April 2009

Sterilized Instruments, Impressions, Procedural Set up, Patient Charting, X-Rays, X-Ray Duplications,

Chairside assisted with Composites and amalgam fillings, Extractions, Crown Preparations and Deliveries,

and Impression pour ups. Filing, Faxing, Answered multi- line phone, Cleaned and Maintained rooms, and

Stocked Supplies.

United States Postal Service, Selma, CA 2007 to Jan. 2008

Entered alphanumeric data into computer and transferring into readable code according to postal criteria.

Skills:

• Medical Skills: Infection control/sterilization, patient preparation and interaction, SQ, IM, ID

injections, venipunctures, capdraws, urinalysis, hearing and vision testing, EKG, ear and eye lavage.

CPR certified - American Red Cross and American Heart Association.

• Dental Skills: Infection control/sterilization, patient preparation, manipulation of materials, chairside

assisting, crown preparation, impression trays, X - Ray certified, CPR certified, coronal polishing,

OSHA certified, HIPAA certified, and charting.

• Office Skills: Typing, ten-key, filing, faxing, multiple phones lines.

• Computer Skills: Word, Excel, Access, Power Point.

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