Operations/Warehouse Manager/Director

Operations Manager

CAREER OVERVIEW/SUMMARY of

QUALIFICATIONS:

Accomplished operations, distribution, logistics/transportation, customer

service, inventory & quality control manager, 22 years of successful

OPERATIONS MANAGEMENT. Progressive career in operations leadership growing

into Senior Mgr level, multiple facility operations and P&L management

roles. Expertise in operational growth, P&L and budget management,

transportation & fleet management, customer service, cost containment,

regulatory compliance/auditing, inventory control, supply chain planning

and quality control. Proven abilities in strategic business,

transportation, distribution planning and management in high growth,

reorganization and consolidation phases; expertise in contract

negotiations, talent development and continuous improvement.

Skilled in all areas of traffic, transportation, customer service,

inventory control, shipping & receiving, warehousing, quality control,

purchasing, hiring & developing staff, supply chain management, safety &

compliance management, office & account management. Strong track record in

driving efficiency, process improvements, cost controls, loss prevention,

and safety to record levels; expertise in operational turnaround driving

top/bottom line growth.

LEADERSHIP COMPETENCIES:

. Recruiting & Developing Talent, teambuilding champion, motivational

management style

. Quality & inventory control champion via SOP and KPI implementation,

continuous improvement philosophy.

. Change management, operational improvement strategies in logistics &

warehousing

. Promoter of positive culture & work environment; coaching,

constructive critiquing, goal-setting.

. Strategic Planning & Growth, Revenue & Profit Improvement

. P&L Management/Financial Control

. Productivity & efficiency benchmarking/Metrics creation & support

. Customer service & inside sales development, improvements, metrics

. DOT, OSHA compliance; Safety champion

. Contract negotiations/Vendor relationships

. Excellent verbal, written, interpersonal, analytical, organizational,

decision-making skills

. Asset protection champion; inventory control, equipment & facility

management, security

. Extremely reliable, efficient, hands-on, detail oriented; company-

first philosophy

PROFESSIONAL EXPERIENCE:

WORLD IMPORTS FURNITURE LTD.

Bridgeview, IL ; Philadelphia, PA (November 2012 - Present)

Closely-held importer and distributor of promotional to mid-level consumer

furniture headquartered in Philadelphia. Mainly consumer retail &

ecommerce sales channels with $70 million in current annual sales.

Director of Operations, Midwest Distribution Center

Full operational and P&L accountability for Midwest Region distribution

facility operations & sales, both inside and outside; Bridgeview DC-

170,000 sf. with $2 to $2.5M on hand inventory, Executive P&L, business,

sales, client relations, logistics and operational control for distribution

facility servicing over 400 RETAIL OPERATIONS. Lead strategic business

development and growth strategies, productivity standards, expertly managed

all areas of inventory control, transportation & deliveries, order

fulfillment, security, contract negotiations (transportation, suppliers,

services), DOT & OSHA compliance, quality, finance, EHS&S, HR, customer

service, training & development.

Was hired by World Imports to turn around failing distribution center in

Chicago area, and in 7 months have accomplished the following:

. Increase in top-line sales by 42% in first 6 months of 2013 over prior

year, while reducing operational expenditures by 8% through

streamlining expenses, budget management & contract re-negotiations.

. Utilized strong business relationships with Chicago area furniture

retailers, sales reps, and vendors to develop business and market the

World Imports brand.

. Created & implemented superior customer service processes & procedures

to support retail furniture stores through intense re-training of

staff.

. OSHA recordable incidents of ZERO in 7 months due to heightened

awareness & safety standards.

. Re-profiled warehouse inventory creating easier pick system (quick-

pick) for improved customer service.

. Established KPI metrics for measuring warehouse performance &

accountability.

ASHLEY FURNITURE/ GUNZ MARKETING

Chicago, IL ; Arcadia, WI (May 2012 - November 2012)

Furniture manufacturer/distributor/retailer.

Marketing Specialist, Ashley Motion Division

Responsible for marketing & sales growth & development, customer service

support for Chicago area furniture retail stores. Assigned to 120 retail

stores throughout greater Chicagoland area & Northwest IN.

Accomplishments:

. Showed an 8% increase in overall top line sales in the 6 month period.

. Increased printed & web-based marketing exposure for many retailers.

HOME LINE FURNITURE IND. / HSF INDUSTRIES

Chicago, IL / Philadelphia, PA / High Point, NC (1991 - 2012)

Closely-held manufacturer and distributor/importer of mid-level consumer

and commercial furniture headquartered in Philadelphia. Mainly consumer

retail and ecommerce sales channels with up to $120 million in total annual

sales at peak.

Midwest & Southeast Director of Operations (Chicago/High Point NC

Distribution Centers), 2001- 2012

Full operational and P&L accountability for Midwest & Southeast Region

distribution facilities operations & sales, both inside and outside;

Chicago DC- 240,000 sf. with $3.5 to $5M on hand inventory, High Point DC

120,000 sf, $1.5M on-hand inventory; fleet of 30 tractor-trailers, combined

staff of management, warehouse, office (account management, customer

service & inside sales), sales, CDL class "A" drivers, totaling more than

100 employees. Executive P&L, business, sales, client relations, logistics

and operational control for distribution facilities driving more than $35

million in annual revenue across 15 states; manage a multi-million dollar

operating, labor, expense and capital budget. Lead strategic business

development and growth strategies, productivity standards, expertly managed

all areas of inventory control, fleet management, order fulfillment,

security, regional & national contract negotiations (transportation,

suppliers, services), DOT & OSHA compliance, quality, finance, EHS&S, HR,

customer service, training & development.

Accomplishments:

. Developed Chicago/Midwest region sales from $24 million in 2001 to

peak of $35 million in 2007.

. Implemented facility manufacturing & assembly department, establishing

metrics & KPI's, SOP's, quality control standards.

. Impeccable OSHA safety record year over year, maintained less than 2

recordables annually.

. Achieved and maintain top national performance for DOT safety record

annually (100% DOT compliance for last eight years).

Developed/launched transportation training courses in new CSA 2010

Federal/State rules.

. Achieved and maintained 7.5%-8% annual EBITDA performance; achieved

14.8% EBITDA in 2007.

. Grew Chicago DC into a consistent top corporate performer, most

profitable facility in corporation.

. Delivered annual operating and expense budget on or under goal year

over year since 2001.

. Maintain negligible overtime for last 10 years and manager turnover

less than 1%.

. Achieved and maintain annual inventory shrink at less than 0.25% since

2001; maintain stock inventory damage and return rate at less than

1.7%.

. Re-engineered transportation strategies, measurements and analytical

tools to monitor "per run" efficiencies; analyzed delivery structure,

fuel consumption and hours of service, as well as implemented a driver

input program to engage drivers and maximize individual driver

effectiveness based off knowledge of route and improved communication

channels between drivers, dispatchers & transportation manager.

. Took over High Point, NC distribution center three months after

opening and charged with leading an aggressive and rapid turnaround:

Orchestrated an aggressive, immediate turnaround program focused on

accountability, change management, and productivity

Midwest Warehouse Operations Manager, 1991 to 2001

Orchestrated daily planning, strategy and logistics for a high-volume

warehouse, distribution and transportation operation with a team of 50

across drivers, maintenance, inventory control, shipping & receiving and

customer service personnel (will call). Managed a budget monitoring supply

chain, customer requirements, safety and effective route planning.

Oversight for fleet and asset management, as well as routing, load

planning, compliance, yard, traffic, quality control, vendor negotiations,

administration, demand planning, etc. Maintained constant attention on

reducing operating costs, driver miles, driver delay times and downtime, as

well as increasing overall operational efficiency and quality.

Accomplishments:

. Created, initiated & implemented company-wide after-market parts

department for furniture products, with over 3000 sku's on-hand parts

inventory.

. Led warehouse operations, transportation, routing and driver

productivity analysis, developed and implemented a management control

system with refined processes, standards and accountability tools to

drive total performance and adherence to customer requirements:

. Reduced driver downtime by more than 30% through improved scheduling,

dock work flow procedures and improved personnel training, while

improving performance and customer satisfaction;

. Increased and maintained fill rates at 97.4%;

. Drove on-time shipping, accuracy and compliance to 99%+;

. Reduced shrink and waste to less than 1%;

. Audited warehousing and transportation for compliance with DOT and

OSHA.

. Designed and conducted training courses for all plant staff in safety

awareness, control and documentation.

EDUCATION: 1979-1985

ELMHURST COLLEGE, Elmhurst, Illinois

Business Administration

. Elmhurst College Choir President, Elmhurst College Leadership

Conference team member

TECHNICAL: Proficient in MS Office Suite and various CRMs, TMSs and WMSs.

TRAVEL: Frequent travel is not an issue

AVAILABILITY: 24/7 availability for shifts, security, issues, etc.

Professional References:

William Brady; Executive VP Operations, Global Furniture; years known: 20+

630-***-**** (cell)

Sam Hamilton; Executive VP & Managing Partner, Furniture Bargains; years

known: 15+

847-***-**** (cell), ********@*******.***

Scott Young; Manufacturers Rep, VP Sales, Coaster Company of America;

years known: 20+

314-***-**** (cell), ********@***.***

Mike White; National Accounts Sales Manager, Reinhart Foodservice;

years known: 20+

708-***-**** (cell)

Tom Gaynes; Manufacturers Rep, New Classics; years known: 10+

815-***-**** (cell), *********@*****.***

Joe Lugay; IT Support Supervisor; years known: 10+

708-***-**** (cell)

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