Customer Service Administrative Assistant
Resume:
Dionne Johnson
**** * ******* ****** ************, PA 19138 Phone: 267-***-****/(215)
*** **** **********@*****.***
Objective0020
Key Skills Administrative Assistant/Customer Service position
Lotus Notes • More than 7 years’ successful experience in customer service and
support with recognized strengths in account maintenance, problem
Microsoft Vista & solving and trouble shooting, staff support, and planning/implementing
XP proactive procedures and systems to avoid problems.
Microsoft Office: • Possess solid computer skills.
Word, Excel, • Excellent working knowledge using both IBM and Mac systems;
Powerpoint, Microsoft Excel, Microsoft Word.
Access
• A team player; with the ability to train, motivate, and supervise
Groove Publisher customer service employees.
Quickbooks • Excellent written and communication skills, self motivated with
strong analytical skills.
Web Development
– Dreamcast Experience
FACETS Telerx Present
l Tracking Team
Medical
Responsible for running reports for tracking team and providing QA of
terminology
team work. Ship applications, track mail, fax correspondence and file
Medical Coding reports
Jenks Elementary School 2011
ICD 9 & CPT 2011
Coding l Classroom Assistant Kindergarten
Assisted classroom teacher by reading aloud to students, assisted
NBS System students with in class assignments and homework.
Yetz Corp Construction 2010
Wordperfect 6.0
2011
l Administrative/Sales Assistant
Internet
Faxing and filing all estimates. Scheduling bids and meetings, handling
Social Networking accounts and managing QuickBooks system.
Chestnut Hill Hospital 2006 2007
l Receptionist – OB/GYN
Scheduling appointment, faxing and filing patients information.
Education
Preparing exam rooms, and CPT coding and ICD9 coding for correct
Community billing for patient visits.
Comcast Cable 2006
College of
2007
Philadelphia
l Help desk support – Level 2
2011 – Present
Troubleshoot and resolve trouble tickets related to technical difficulties
Major:
with hardware, software, and the network. Resolved network switch and
Early Childhood connectivity issues. Verified customer resolution of issue, Performed
Education other duties or special projects as they were assigned.
Temple University
Philadelphia, PA
2000 – 2002
Major:
Business
Administration
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