Customer Service Sales

Diandra D'Alessio

*** ********** ***** ****, ** *7644

973-***-****

*************@*****.***

SUMMARY:

An honest, hardworking, and assertive team player that learns quickly, is detail oriented,

produces quality work. Works well independently and in teams. Possesses strong analytic,

problem solving, and communication skills. Able to handle multiple priorities. A highly

organized professional with ten years of sales, retail and customer service experience.

PROFESSIONAL EXPERIENCE:

Bed Bath and Beyond, Paramus, NJ

Customer Service and Sales Manager August 2006 – Present

• Responsible for holding keys for cashier and customer service transactions

• Process sales transactions

• Has the responsibility for holding keys for cash office where safe is located

• Responsible for closing out and counting nineteen registers during closing shifts and bank

deposits

• Process daily opening procedures

• Verify safe during opening and closing procedures

• Process and submit change orders through the bank

• Audit employees' registers daily

• Rate and submit employees on Daily Employee Performance Sheets

• Scheduling hours and breaks for all employees/managers

• Train new employees on new policies and procedures

• Help educate and train new employees on computer system and register

• Process returns and exchanges

• Address customers’ concerns and questions

• Provide solutions to customers’ needs

• Ensuring customer satisfaction with products and company

• Provide a friendly and positive work environment

Circuit City, Paramus, NJ

Customer Service Supervisor August 2004 - August 2006

• Recommend and sell merchandise based on customer wants and needs

• Responsible for evening close out duties including cash count

• Process multitudes of returns and exchanges

• Answer high volume calls and transfer incoming calls

• Help educate and train new employees on computer system and register

• Provide solutions to customers’ needs

Dots, Lodi, NJ

Customer Service Representative/Cashier March 2003 – August 2004

• Process all sales transactions

• Process numerous returns and exchanges

• Assist customers in fitting rooms

• Answer and transfer incoming calls

• Collecting and filing end of the day paper work

EDUCATION:

University of Phoenix

BS, Business Management -Expected Graduation Date: September 30, 2013

Associates of Arts Degree, 2011

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