Project Manager Management

Lynne Nichols Unz, PMP, CSM

Mobile: 417-***-****

E-mail: ********@*****.***

Qualifications:

Over ten years experience managing projects and performing business

analysis for multiple projects simultaneously, across industries and

nations in challenging, fast-paced environments.

Fluent with PMI PMBOK, Agile/Scrum, XP, Able to track project milestones and

SDLC, Waterfall and other project provide status reports to project

methodologies sponsors

Advanced working knowledge of MS Project, Excellent analytical and creative

Word and Visio problem solving skills

Demonstrable planning and organization Completed multiple full project life

skills cycles

Able to build consensus among diverse Able to handle multiple, large projects

constituencies simultaneously

Able to manage projects on time, within Extensive experience with purchasing

budget and scope and, vendor negotiations and vendor

management

Strong experience working with Able to recruit, lead, motivate and

cross-functional teams manage team resources

Familiar with SQL Databases using ICD9 and Able to rapidly adapt and respond to

ICD-10 codes changes in environment and priorities

Able to work independently, a Able to write business rules, use

self-starter, proactive, and cases, user stories and requirements

detail-oriented

Deep knowledge of content management and Experienced creating and maintaining

SharePoint in varied project environments intranets using multiple tools and

methods

Excellent technical writing skills SDLC coursework and use in several

projects

Technology Skills:

Expert in the use of Project Management tools (MS Project, Open Workbench, @task,

Teamwork)

Microsoft Office (Excel, PowerPoint, Word, Access, Publisher, Visio, OneNote)

Web scripting with JavaScript, HTML, CSS, XML, Dreamweaver

Business Objects Crystal Reports Photoshop

SharePoint QuickBooks POS

Cognos SQL Clarify

Cisco Systems VPN Gantt Charts Work Breakdown Analysis

Scrum Tools SnagIt WebEx, GoToMeeting

Work History:

Project Manager - 10/2011 - 1/31/2013 - Lexmark, Int. - Irving, TX

Implementations Projects for multimillion dollar accounts in unique, high

risk situations:

. BNP Paribas, 8th largest global investment bank- multiple locations

across the US including NYC offices and brokerage departments, New

Jersey, Chicago, San Francisco and Dallas.

. City of New York Department of Homeless Services

. Associated Press (both US and Great Britain)

. For all companies, executed projects from end to end including:

o Vendor engagement-

o Requirements analysis-

o RFPs-

o Billing-

o Project kick offs and close outs-

o Maintaining project schedules-

o Coordinating and conducting project review meetings with

key stakeholders (LOB Managers, Functional Management,

etc.)-

o Creating training guides-

o Supporting help desks-

o Performing end user training.

Project Manager - 2/2011 - 7/2011 - Michaels Stores Inc. - Irving, TX

Software Implementation Projects - Cornerstone Learning Management System

(Oracle hierarchical data mapping, pilot management) and a Customer

Special Orders System.

. Cornerstone LMS Project - Consisted of integrating an Oracle HR

data system with the LMS.

. Customer Special Orders System - Project created means for

customers to buy product in bulk amounts. This necessitated a

complete recreation of the supply chain from shipping container

scheduling, to warehouse picking, all the way to store delivery and

customer notification. The system used a web-based front end.

The project development teams were located in-house and overseas in

India.

. For all executed projects from end to end including:

. Liaised between application development and infrastructure

deployment teams-

. Coordinated project review meetings-

. Assisted other organizations' project leads/teams with cross-

functional collaboration-

. Analyzed financial aspects of project-

. Facilitated communications and customer/partner interaction-

. Performed project planning and management-

. Building and implementing new services, resource acquisition-

. Facilitated business and technical design sessions-

. Gathered business requirements-

. Wrote charter, scope, communication plans and risk documents-

. Communicated project status to stakeholders-

. Wrote support scripts for help desk-

. Directed programming staff both on and off shore-

. Managed project pilot implementation of the learning management

system-

. Created user surveys-

. Performed user interviews and use-case reviews.

Project Manager - 5/2009 - 7/2010 - CompuCom - Dallas, TX

Implementation Projects for POS and retail related systems at over 4000

sites for:

. USA - Sunrise Senior Living, Banfield Veterinary Hospitals,

Gentiva Health Services, Amedisys Home Health Services,

Brookdale Senior Living, Met Life, Dell, AT&T, The Home Depot,

Tommy Hilfiger, Forever 21, Wholesale Sports US, Pet Smart,

Whole Foods, Verizon, Tesoro Petroleum.

. Canada - Shoppers Drug Mart (multiple projects), Walton

International Group

. For all companies, all countries, executed projects from end to

end including:

o Supervised staff of project coordinators and over 500 field

engineers in the US and Canada-

o Managed multiple, simultaneous projects-

o Wrote Statements of Work (SOW) documents-

o Created project charters-

o Performed risk analysis-

o Wrote security response plans and checklists-

o Planned and managed project scope-

o Performed change management-

o Created milestone status reports-

o Managed billing-

o Created procedural documentation-

o Created Work Authorization documents-

o Performed quality planning and analysis-

o Created and maintained scheduling-

o Performed resource allocation.

. SharePoint

o Setup site for each project

o Configured access groups and permissions for customers and

internal teams.

Project Manager/Business Analyst - 11/2008 - 5/2009 - DCS Global, Inc. -

Plano, TX

Software implementation at Penn State Milton S. Hershey Medical Center

. SDLC

. Performed QA and Defect Analysis-

. Created product workflows-

. Performed requirements analysis-

. Created business rules which customized a recordkeeping system

using ICD9 and ICD-10 codes

. Created use cases-

. Created marketing Materials including: screen design, web site

prototyping, flyers, and magazine advertisements.

SharePoint

. Install, configured and deployed SharePoint site for Penn State

project:

. Setup site-

. Configured workflow-

. Linked content into site-

. Created security access-

. Managed on-going use.

Project Manager - 5/2008 - 8/2008 - GameStop - Grapevine, TX

. Hardware and Software Implementation and Installation of media

server systems for CBS Outernet in 4,106 GameStop stores and

replacement of firewall routers in 1,200 GameStop stores.

Project included charter, quality assurance testing, technical

design, pilot testing, scheduling, budget tracking, risk logs,

and managing staff of 12. Reviewed test plans and scenarios in

order to recommend improvements. Developed and maintained

process documentation.

. Project Database Design - Creation of an Access database to

track all aspects of GameStop IT projects. Task included

requirements analysis, user testing, table design, forms,

queries and report creation.

Project Manager - 1/2006 -12 2008 - Never Stop Company - Branson, MO

. Build-out of a 1500 square foot retail space including business

requirements, scope preparation, floor plan design, fixtures

selection, real-estate selection, permit acquisition, cost

estimates, budget control, orders, shipments, contractor

supervision and electrical installations The schedule was very

compressed, with project completed on-budget and on-schedule.

. POS Implementation - Managed scope, budget, purchasing, vendor

negotiations, credit card agreements, hardware and software

installation, and database import for QuickBooks POS system.

. Retail Operations Management - Developed and implemented the

entire business plan, hired staff, instituted operating

procedures and handled purchasing, inventory and regulatory

compliance.

Senior Project Analyst - 2/2002 - 5/2006 Security Management Consulting

Inc. (SMCI), - San Diego, CA

. Security Incident/Case Management database and reporting system

project for use by Nokia Global Corporate Security. Project

management included stake holders located in United States,

Finland, Great Britain and Canada. Brought project in on time

and under budget.

. Network infrastructure installation - including network servers,

routers, cabling layout, etc. establish and oversee the project

plan to timely and economic completion including business

analysis, stake holder interviews, design layout, material list,

bids and proposals, vendor selection and negotiations, supervise

contractors as required, track expenditures and open/closed

issues. Brought project in on time and under budget.

. Server Setup - Server software installation and configuration

for Windows Server 2003, Exchange Server and Internet

Information Services (IIS) Server.

. Digital Image Analysis and Forensics - Analyzed digital images

for multiple security investigations. Solved two crimes using

innovative photography analysis.

Portal Support Engineer - Third Level - 9/2001 - 2/2002 - Glaxo Smith Kline

Pharmaceuticals - RTP, NC

. Content Management Portal - (Similar to SharePoint) Supported

and administered-

. Gadgets (similar to web parts) - Created and tested-

. Web Page Migration - to the Plumtree Portal (now known as Oracle

WebLogic Portal).

Senior System Analyst/Project Manager - 2/2001 - 7/2001 - Valiant Networks,

Inc. - San Jose, CA

. Content Management System Development - (Product very similar to

SharePoint) Managed project plan, stakeholder analysis,

functional specifications, role documentation, vendor selection,

content inventory, meta-data assignment and user training.

Knowledge Manager - 6/2000 - 2/2001 - scheduling.com - Los Gatos, CA

. Implemented and Administered Plumtree Corporate Portal (similar

to SharePoint) as a replacement for the company's existing

intranet.

. Devised strategy for document meta-data creation and implemented

enterprise-wide document management procedures to bring

documents into the SharePoint-like portal.

. Created process workflows documentation.

Internet Project Manager - 8/1999 -6/2000 - Richardson Independent School

District - Richardson, TX

. Managed internet Projects - included intranet development,

transfer of paper-based forms and documents to the intranet,

creation of scheduling applications, design of internet usage

metrics, content filtering and child privacy protection

measures.

. Managed all phases of project implementations including

planning, evaluating, selecting, testing, and training. Managed

project budgets, schedules and scope; managed team of over 50;

tracked and resolved issues and escalations, reported key

performance indicators and created documentation.

. Installed and managed MS Project Server.

Education:

University of South Carolina:

BA - Education (cum laude)

M.Ed. - Instructional Technology

Ph.D. (ABD) - Psychological Foundations of Education (Cognitive Psychology)

Certifications:

Project Management Institute:

PMP Certified (ID 1189558)

Enrolled in PMI Agile Certified Practitioner (ACP) training.

Scrum Alliance

Certified ScrumMaster (CSM)

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