Customer Service Project Manager

Dear HR Manager

The traditional tools once used to build brand and to engage customers have changed. Modern

technology is about knowing what tools and resources to align business strategy to meet

organization objectives.

As a marketing professional with ten years of experience in marketing technology in energy,

telecommunications, and global marketing research, my knowledge and capabilities to deliver

business solutions has contributed to growth and development of several organizations and

industries.

Some of my achievements include:

• Developed and evaluate online customer experience strategy and roadmap of business groups,

email marketing campaign, life cycle and product launch

• Providing thought leadership and preparing analysis on US imports and exports

• Successful in economic development strategies targeted to specific audiences.

• Successfully researched advertising and new product development of overseas markets.

• Prepared case studies for new markets, industry trend research, business models and developing

markets. Developed content for presentation and communication materials

• Successfully influence leaders and recommended initiatives for managing change

• Demonstrating the importance of system automations for organizations and industry use.

• Researched included; cloud technology, managing assets and merging data from software

platforms such as Maximo and Meridium and other software packages and procedures.

• Extensive training in employee recruitment and assessment

• Demonstrating ability to translate requirements and align people and business strategy to meet

objectives.

• Successfully managed regulatory compliance material for domestic and international locations

• Successfully performed HR orientation with new hires and other administrative functions and

developed programs and events for corporate diversity team

• Extensive knowledge of energy and smart grid technology

.

In addition, strategic thinking and risk management are two of my strengths. I am certain I can have a

positive impact on your organization. If you have any questions regarding my qualifications, please feel

free to contact me. My number is 972-***-**** (h) or you can reach me via email or LinkedIn.

Thank You

Gwenda Jackson

469-***-**** (mobile)

Continue

GWENDA JACKSON

972-***-**** or 469-***-**** email: **********@*****.*** twitter: gweJac

Business Consultant – Project Manager

Accomplished, marketing professional recognized for leading change and building powerful teams among peers.

Experienced building brand using modern technology. Proven ability to drive business culture through talent

development, training and recruiting. Ability to drive differentiation for competitive advantage. Contributor in providing

a diverse perspective on difference issues. Praised for developing business models, identifying audiences and

continued improved business performance. Software - SAP, Visio, Excel, MS Project, Access

CORE COMPETENCIES

Content Marketing Brand Positioning Talent Development Industry Trends

Project Management Product Marketing Developing Strategies

Independent Consultant 08//2011 to present

• Deliver content on complex issues, channel marketing and models for businesses and non-profit organizations

• Advise clients on social and digital media, and other technologies to increase brand visibility and B2B

marketing strategies. Creating blog post, articles, press release, collaboration and consistent messaging of

products

• Deliver functional and concrete analysis for organizational change and bottom line.

• Deliver forecasting of quantitative and qualitative methods, acquisition research and social mobility

US Foods, Garland TX 03/2013 to 07/2013

Warehouse Finance/Accounting and Inventory Control

• Processing daily deposits (checks, money orders), inventory control and customer service. Data entry and

record keeping. Financial reporting using Excel. Transportation/Logistics

Air Liquide Electronics 04/2012 to 08//2012

Environmental Services supporting Texas Instruments (contract)

• Successful in developing HSE to focus on customer needs while eliminating risk.

• Increased team participation by group discussions using mobile devices

• System tracking and P&L of billable services and financial reporting of inventory for all customer sites.

• Performed analysis and recommendations of policy and procedures for Air Liquide HSE

Radiant Systems, Inc. 07/2011 – 12/2011

Environmental Services – Luminant Energy

• Developed procedures in transportation/ logistics for quality customer service to plants and coal

mines.

• Presenting technology solutions to address off-site business requirements

• Developed client billing structure for efficient processing of invoices. Identify potential risk and

provide backup solutions. Issued request for test results on hazardous and non-hazardous chemical debris.

• Developed and streamlined a communications process between power plants and vendors/staff

Occidental Chemical Corporation, Dallas TX 04/2005 – 02/2011

Supply Chain Purchasing

• Processing commercial insurance requirements and documents of vendors and contractors

• Provided training to staff on commercial insurance processing. Requirement groups: plant, marine, aircraft,

engineering. Managed and provided updates on policy and procedure manuals.

• Managing outside vendors, assisting buyers with vendor and supplier information and purchasing contracts.

Successful creating content and acquisition research for organization and industry

• Fleet administration - managed and purchased vehicles. Customer service experience with

contractors and vendors and dealerships. Created databases and managed fleet team site.

Accomplishments

Global market research on industries and consumers, competition analysis, business model research, business

technology, social and digital media networks, market segmentations and retail marketing campaigns, industry

products and brand awareness.

Gwenda Jackson, page 2

City of Dallas

Human Resources – Assistant to Deputy Chief, City of Dallas 01/2004 – 03/2005

• Processed all HR new hire and FLMA documents. Coordinated training for new hires with enrollment and

software registrations. Completed risk assessment for all city employees at assigned locations

• Successfully researched and coordinated relocation of departments for the City of Dallas.

• Responsible for safety procedure updates for city employees working on-site. Recommended ergonomic

changes to several departments including; records, purchasing and code compliance

American Heart Association (contract), Dallas TX 01/2003 – 12/2003

Copyright Specialist - Legal

• Managed all copyright permission request and trademark registrations

• Prepared quotes and pricing information for customers, managed online customer request for agreements and

approvals, created reports and performed research as requested

Verizon Wireless, (Contract) Westlake TX 02/2002 – 12/2002

Assistant to Retail Sales/Marketing Director

• Marketing research and monthly sales presentations for Sales/Marketing Director

• Executed and measured weekly retail marketing campaigns on existing products

• Coordinated department workflow, supervised administrative staff, HR new hire testing, meeting agendas,

preparing committee packets and other administrative duties

• Created daily sales reports on 250 retail stores in North Texas region. Processed invoices and accounting

records using MS Excel. Managed marketing budget for all retail stores and expenses.

Anritsu Telecommunications, Richardson, TX 09/1999 – 10/2001

Assistant to Engineering Director

• Marketing research on competitors, industry test equipment and presented findings to engineering

director and general manager.

• Supervised and trained administrative staff on special projects. Processed new hire documents and

software registration. Monitored import and export shipments assist in processing international and domestic

documentation, government policies and procedures regarding air and ocean transportation.

• Successfully managed Intranet site for R&D. Coordinated updates and technology changes on

webpage. Managed R&D budget and P&L of inventory equipment. Prepared contracts and purchase

requisitions.

Andrew COM Scope, (contract) Garland TX 05/1998 – 09/1999

Marketing Communications Representative

• Conducted monthly marketing analysis on competitors, designed product data sheets and managed database

file. Created marketing material, developed presentation material for domestic and international sales and

forecasting. Coordinated tradeshow events, logistics and marketing budget, prepared import and export

documentation, US government and military guidelines and business development and manage media

relations

Achievements/Andrew COM Scope

Prepared marketing analysis for new business on UAV’s – Board Approved

Designed pricing material for international and domestic sales, created competitor’s database

Initiated new process to be used for tradeshow events

EDUCATION

Prairie View A&M University, Prairie View, TX

Bachelor of Business Administration, Marketing

Contact this candidate