Human Resources Customer Service

Nikki Lees-Caufman

***** *. ***** ***. *******, AZ 85326

623-***-**** 623-***-**** *********@***.***

QUALIFICATIONS SUMMARY

I am an Out of the Box Problem Solver, and a Budget Conscious Team Leader with a Can Do Attitude. With a positive outlook and confident demeanor I can diffuse highly charged situations. By blending the technology of today with old school communication techniques I am able to clearly conveying company initiatives . I am Human Resources Professional with a solid background of Recruiting, Benefits Administration, Employee Relations, Collective Bargaining and Compliance. I look forward to joining your team!

SKILLS SUMMARY

Union labor relations, CBA Administration, Grievance, Mediation, Contract negotiations

Software: Microsoft Office Suite, Applicant Tracking Systems, E-Verify Administrator, ADP, various TPA benefits software

Recruiting: Candidate Sourcing, pre-employment screening, on-boarding

Employee Appreciation: Foster a workplace culture that promotes employee appreciation and engagement on a shoe string budget.

Training, Coaching

PROFESSIONAL CREDENTIALS

Professional in Human Resources, PHR Awarded June 2003

Society for Human Resource Management (SHRM) Member

Maricopa County Trip Reduction Program Trip Coordinator

Human Resources Business Partner – Arizona

Ace Parking Management, Inc. July 2005 – April 2013

Established in 1950 this privately owned, nationwide parking management company that employs over 4500 customer service focused team members. The Human Resources Business Partner for the Arizona region provides guidance in matters of HR management, recruitment, and employee relations. This is accomplished through positive employee relations, and training. Partnering with senior operations managers to effectively build bench strength through succession planning, and providing an outstanding work environment. The Human Resources Business Partner directly manages a team of three, providing support to 450 union / non union team members in 10 locations throughout the state.

Human Resources Manager

F & B Manufacturing March 2004 – July 2005

As the Human Resources Manager for this Steel Metal Aerospace Parts Manufacturer I was responsible for the overall culture of the plant. I was charged with motivating employees to produce quality products while meeting daily, weekly and monthly goals driven by On Time Delivery. Responsibilities included: recruiting, training, compensation / benefits, employee counseling / coaching, and conflict resolution.

Human Resources Administrator

A.I.B.T. education group January 1999 – October 2003

Since 1975 this non-profit Jr. College paved the way for student success. The Human Resources Administrator (Generalist) supports 250 employees spread between five Campuses in two states. Recruiting, on-boarding, training, compensation, employee relations, benefits administration, trip reduction programs, and special projects.

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