Customer Service Manager
Resume:
Education
Bachelors Degree in Modern Languages: Spanish, English and French 2009
University of the Andes, M rida, Venezuela
With a minor on International Organizations
Abilities and Skills
. Excellent interpersonal skills and ability to work in a team
environment
. Superb command of idiomatic Spanish and English grammar
. Knowledge and familiarity with both cultures
. Ability to work independently to solve and very detailed oriented
. Ability to interpret from English to Spanish and vice versa
. Ability to edit and proofread Spanish texts
. Excellent computer and word-processing skills
. Good organizational skills and excellent work ethic
Work Experience
Child & Family Service Specialist
2011-2012
Children's Services Society of Wisconsin/ Center for Families, Madison,
Wisconsin
. Translated all guide sheets and other documents for the Hispanic
participants in the program and interpreted for them.
. Responsible for providing assigned children and parents with services
through weekly home visits to facilitate early literacy skills and
proper child development.
. Prepared and implemented lesson plans for home visits and conducted
developmental screening for children as determined by agency policy.
Community Resource Specialist (Part-Time)
2011
Children's Services Society of Wisconsin, Madison, Wisconsin
. Translated and interpreting for Hispanic clients.
. Interpreted for a family therapy group.
. Responsible for assisting individuals in accessing the resources
available in the community.
Program Coordinator (Part-Time)
2011
Latino Academy of Workforce Development, Madison, Wisconsin
. Served as a translator and interpreter for the Hispanic community.
. Responsible for coordinating computer, Serve Safe, GED and ESL classes
for the Hispanic community.
. Served as liaison between community members and employers.
Bilingual Customer Service/Interpreter (Temporary position)
2011
Access Community and Health Center, Madison, Wisconsin
. Interpreted for Hispanic Clients
. Responsible for assisting pharmacy techs in providing customer service
to pharmacy clients.
Bilingual Assessment Evaluator (Contractor)
2010
Kelly Services/Measured Progress, Longmont, Colorado
. Responsible for reading and scoring elementary and secondary
standardized student achievement tests in various grades and content
levels in both English and Spanish.
Spanish/English Language Instructor/Translator
2005 - 2007
Iowa Institute, M rida, Venezuela
. Translated and edited documents from English to Spanish.
. Designed curriculum for instruction of basic language concepts in
English for children.
. Taught beginner and intermediate Spanish grammar courses to English-
speaking students in Venezuela.
Volunteer Experience
Case Management Intern
2008
The African Community Center, Denver, Colorado
. Interpreted for Spanish and French speaking clients.
. Assisted Case Managers in welcoming the clients during their arrival
to the United States and facilitating cultural orientations.
. Helped refugees find safe housing, referring them to medical
assistance, enrolling them to schools as well as to federal, state and
local assistance programs (social security, food stamps, Medicaid)
Emergency Housing Volunteer
2010
Emergency Family Assistance Association, Lafayette, CO
. Interpreted and translated information for the families from English
to Spanish.
. Assisted the shelter case manager to monitor the families in the
program in order to make sure their basic needs were met.
References
Brenda Hunter
Children's Service Society of Wisconsin
Prevention Program Supervisor
******.******@****.***
Teri Weiland
Center for Families
Parent Child Home Program Manager
*****@*****************.***
Liz Kober
Center for Families
Parent Child Home Program Coordinator
608-***-****/ Cell phone: 262-***-****
**********@*****************.***
Kristy Nieto
Latino Academy of Workforce Development
Program Supervisor
******.*****@********.***
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