Customer Service Sales
Resume:
Aaron M. Lara
San Antonio Texas, 78233
********@*****.***
To obtain a position that will enable me to use my strong organizational skills, and experience.
Conn's Appliances
Late Stage Collector
3/2013-Present
Started in Mid Stage Collections moved to Late Stage.
Maintained appropriate call metrics, which consisted of call handling time, adherence .
Assist customers with delinquent accounts.
Exceeded all metrics, which included adherence, revenue per hour and variance percentage according to total dollars collected.
Kohl’s Corporate Office
Collector II/Internet Sales
11/2011-03/2013
Started in Internet Sales, Assisting customer with online orders through Kohls.com.
Assisted customer with online discounts.
Recommended similar products in addition to what customers were ordering.
Maintained appropriate call metrics, which consisted of call handling time, adherence & revenue per order.
Transferred to collections, assisted customers with delinquent credit card accounts.
Exceeded all metrics, which included adherence, revenue per hour and variance percentage according to total dollars collected.
Direct Buy
Marketing Representative I
07/2011-11/2011
Outbound call center.
Contacted customers to generate leads for open house sales presentations.
Harland Clarke
Customer Service/Sales Representative
01/2010-07/2011
Assisted customers with check orders for all financial institutions.
Recommended similar products as part of up sell.
Exceeded all call metrics, which include adherence, Revenue per order and call handling time.
Kindla Construction
Carpenter Helper
2009-2010
Framing, sheet rock, building houses from the ground up.
Galaxy Builders
General Laborer
2008-2009
Demolition & Clean up on Fort Sam Houston.
Advanced Eye Care
Janitor/Maintenance
2006-2008
Cleaned office twice a week for sanitary purposes.
Did all maintenance work on facility.
References
Available upon request
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