Customer Service Sales

John (Tony) Kinkade **** S. *th Street Oskaloosa, IA. 52577

Home: 641-***-**** Cell: 641-***-**** ********@**********.***

Sales Professional

Excellent interpersonal communication and relationship Key Competencies

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building skills. Listen attentively, communicate persuasively Customer Acquisition

and follow through diligently. Project Management

Flexible and accountable Sales Reports &

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Technically skilled and proficient in Word and Excel Correspondence

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Mediation skills

Work Experience

Business Sales Specialist, 2011 to Present Mediacom, Cedar Rapids, IA

• Meet monthly sales goals and have an above average customer service delivery.

• Establish new accounts

• Careful record keeping skills.

• Independent pursuit of learning opportunities

Residential Sales Specialist, 2008 to 2011 Mediacom, Cedar Rapids, IA

• Meet monthly sales goals and have an above average customer service delivery.

• Utilize both installation and sales training to achieve company and team oriented goals.

• Establish new accounts and look for opportunities to assist with troubleshooting industry pitfalls.

• Careful record keeping skills.

• Independent pursuit of learning opportunities

Construction Project Manager, 2000 to 2007 Century Homes, Oskaloosa, IA

• Work with customers to determine construction needs and desires

• Oversight of the set up and construction process during each phase.

• Work with city and county officials to insure that codes were met. Daily scheduling and management of employees

and sub contractors to achieve the project scope of multiple construction projects.

• Utilization of office skills such as bidding and estimating construction projects, computer skills, and handling of

customer service issues.

• Applied knowledge of electric, plumbing, H.V.A.C. and building codes. Also rendered sales support to Sales staff as

needed.

Customer Service Technician, 1998 2000

Oskaloosa Municipal Water Department, Oskaloosa IA

• Maintained a positive working relationship with Water Department personnel while working in close communication

with Water Department management.

• Completed service calls throughout each day which consisted of reading meters, changing meters, rebuilding and

bench testing meters, purchasing of the necessary supplies to perform the job.

• Inspecting and location of water lines and assisting customers having concerns regarding their water service.

• Gained experience in water treatment and regularly worked at the water treatment facility performing plant operations

and lab test, recording of the results. Achieved a Grade 1 status in Water treatment.

Education

Villanova University, Phoenix AZ

Project Management Certification 2006

Trained mediator

Iowa Mediation Service Des Moines, IA 2005

Grade 1 Iowa Water Treatment certification 1999

Eddyville High School, Diploma, Eddyville IA

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