Customer Service Sales
Resume:
New Braunfels, Tx. ***** Phone: (*10)
e-mail: ***********@*****.*** Ramiro Castro Jr.
Objective Retail Sales and Customer Service Representative
Employment 06/15/2011 - 01/15/2013 Visionworks
San Antonio, Tx
Eyewear Specialist
To sell eyewear and contact lenses to all patients.
To recommend the best lens material and frames
according to the customers prescription and needs.
Maintain a clean work environment; make purchase
orders for special order lenses. Answer phone calls
and any questions about what patient's insurance
providers cover. Call insurance providers to find
out patient's eligibility.
06/2010 - 03/2011 Prime Communications
San Antonio, Tx
AT&T Solution Specialist
. Sold all Wireless and Wireline products and services offered
by the company, completed customer contracts and warranties.
Handled customer inquiries, complaints, billing questions and
resolved customer escalations. I ensured store/kiosk were
opened and closed appropriately by following standard
procedures
07/2009 - 06/2010 Go-Wireless Communications
San Antonio, Tx
Verizon Sales Consultant
. I sold all wireless products and services offered by the
company, completed customer contracts and warranties. Handled
customer inquiries, complaints, billing questions and
resolved customer escalations. I ensured store was opened and
closed appropriately by following standard procedures.
Key Accomplishments:
. Recognized as "#2 Sales Rep" (out of our region) in Fall
2009. Ranking was based on contracts, products sold, and our
monthly tiers.
. Allowed to work in multiple stores which helped me grow with
the company, and helped me reach my commission goals.
02/2009 - 06/2009 Centralized Showing Service
San Antonio, Tx
Customer Service Agent
. I handled many calls scheduling appointments for licensed
realtors. Make outgoing calls/callbacks to home owners about
scheduling their home to be shown by a realtor.
10/2007-11/2008 AFNI Inc.
San Antonio, Tx
Verizon Customer Service Agent
. Handled multiple projects relating solely to Verizon. Sold
multiple types of products and services. Also Validated
client/vendor orders to check that all products listed were
correct products on customers account. I was trained on Five
different projects with Verizon dealing with customer
service, offline reports, sales on all Verizon Products and
moving orders within 12 different systems.
Education 01/2004-06/2005 San Antonio College
San Antonio, Tx
08/2000-10/2001 University of
Pan-American Edinburg, Tx
09/1995-05/1995 Pharr-San Juan-Alamo High School
San Juan, Tx
Language I speak and read Spanish fluently.
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