Customer Service Sales

D oris E. Menéndez- **** S Conway Rd

O rlando, FL 32812

Rodríguez 787-***-****

***.*****@*****.***

Objective

To obtain a position where serving with excellence and knowledge can assist in reaching company goals. I bring great

listening and communication experience along with a natural ability to promote products and build rapport.

Achievements

• Awarded "Top Salesperson" two consecutive years

• Increase revenue by 20% within the the first 6 months as a store manager

• Developed and implemented marketing plan for target area to increase revenue and created leads

• Cultivated positive working relationships with customers/clients, received various letters of recognitions

regarding excellent customer support and service

Professional Experience

2010-2013 Authorized Retail Kiosk Partner, Wireless Goodies/Claro, San Juan, Puerto Rico

• Ensure customer satisfaction

• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store

• Complete accounting and paperwork associated with cash receipts and prices and conduct physical

inventories

• Meet assigned sales performance and profitability criteria

• Set appropriate individual performance standards for the store/kiosk in line with national standards

• Developed, implemented and monitor a store prospecting plan to increase sales

• Facilitate and participate in weekly staff training/educational sessions to increase knowledge, create high

levels of motivation, and inspire team to achieve results

• Establish and monitor store/kiosk work schedules and staffing issues to effectively manage payroll expenses.

• Effectively manage profit and loss responsibility for store/kiosks and protect company assets

• Responsible of analyze various business reports for trend analysis and strategic planning purposes

• Manage a team of retail store employees, including coaching, administering discipline, etc.

• Increased sales and exceeded targets through the sale of industry-leading mobile devices in Puerto Rico.

• Marketed Internet services, wireless network cards and advanced television to the consumer.

D oris E. Menéndez- 2538 S Conway Rd

O rlando, FL 32812

Rodríguez 787-***-****

***.*****@*****.***

• Attended to the needs of customers in a face-paced, competitive environment.

• Provided excelled customer service in a small retail branch

2006 – 2010 Retail Sales Manager, Noble Communication/AT&T, Orlando, Florida

Supervised store personnel to assure targets are met at all times

Developed sales techniques in order to exceed sales goals and acquisition on a monthly basis.

Took care of customer concerns regarding their devices as well as their account in order to maintain a

good tracking record of customer’s retention to avoid terminations

Willing to make any effort to ensure company goals and ready to manage any task given

Utilized knowledge of department functions to organize and monitor follow-up through systems to

assure timely completion of projects and reports required

Performed leadership role support to special projects as assigned per supervisor or Section Head

Coordinated internal training for new employees in the sales and techniques departments

Maintained frequent and direct contact with clients, offering cutting-edge wireless solutions for

entertainment and communication needs

2001 – 2006 Customer Service Representative, Thrifty Car Rental/Laser Leasing, Orlando, Fl.

Mediated and resolved customer service issues at the counter and over the phone

Developed and improved efficiency and effectiveness programs while enhancing quality of customer service

Greeted clients at the counter with their reservations, offered additional products and services in order to

increase sales and productivity

Worked diligently in order to meet company sales quotes, maintained position as one of the top 5 sales agents

1997-2001 Customer Service Representative, National Rental Car, Orlando, Fl.

Utilized customer service and public relation skills to create a successful business relationships with clients

Assisted customers with their new and existing reservations and presented them with special offers and

protection plans

Monitored and mentored new employees to help them develop skills to excel in the work envo for an

excellent performer.

Education

University of Phoenix (In Process) BA in Business Administration mayor in Marketing

D oris E. Menéndez- 2538 S Conway Rd

O rlando, FL 32812

Rodríguez 787-***-****

***.*****@*****.***

Expected date of Graduation: January 2014

IFREC Real Estate School of Orlando, FL Course Certified.

Microsoft Certified

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