Customer Service Management

Michael Carson

*** ** *** *******, ** *****

210-***-**** ******.*********@*****.***

SUMMARY OF QUALIFICATIONS

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. Strong analytical and problem solving skills

. Highly organized and goal orientated

. Excellent written and verbal communication skills

. Ability to work effectively on an independent basis or with a team

. Managerial Skills

. Time Management Skills

EDUCATION

Texas A&M San Antonio

Bachelor of Business Administration in Management

Expected Graduation: May 2014

Cumulative GPA: 2.85

Relevant Coursework

. Management Information Systems

. Total Quality/ Lean Management

. Human Resource Management

. Organizational Leadership

EXPERIENCE

Bill Miller BBQ (Manager) - San Antonio, TX

April 2012 - July 2013

. Managed upwards of 25 employees per shift while maintaining customer

service

. Train employees in all Bill Miller function and policy to provide fast

and efficient customer service

. Increased sales from an 11% loss year over year to a 25% gain in 6

months

. Decreased supply, labor, and food cost by an average 2%

. Increased and maintained bottom line 5-6% over period prior to arrival

. Implemented new strategies to provide faster and more efficient

customer service

. Developed guidelines for employees to self-manage and train with less

supervision

Bill Miller BBQ - San Antonio, TX October 2010

- April 2012

. Generated positive results by focusing on customer service, employee

development, and profitability

. Coordinated with shift leaders and managers to increase efficiency in

overall service

. Focused on building customer relationships by providing exceptional

customer service

. Promoted the vision of Bill Miller BBQ

ACTIVITIES AND HONORS

. Bill Miller Management Trainee Program

Spring 2012

ADDITIONAL SKILLS

. Microsoft Office - Word, Excel, PowerPoint, Access

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