Customer Service Quality Assurance

Chakrapani Sama

******.****@*****.***

Mobile No: 903-***-****

OBJECTIVE:

6+ years of overall professional experience across varied job categories within BPO & IT industry domain. Recent 2+ years exclusively US Staffing & Recruitment – Information Technology Jobs. I am seeking progressive, professionally managed, fast pace environment with well organized business processes in place which allows me to contribute my technical ability and utilize my skills towards the growth and continuous development of an organization.

2+ years of hands on Recruiting / Sourcing / technical Screening delivering full-cycle recruiting solutions. High energy, strong sense of responsibility and self-motivation with outstanding talent for assessing clients needs and trust; the time to fill the position is a high priority.

Skills:

• Experienced in full cycle Recruiting experience and successfully placed temporary/ contract and contract-to-permanent and permanent technical and functional personnel's.

• Possesses strong marketing abilities, customer service, negotiation skills and a proven track record of recruiting qualified candidates for all levels of Technical, Engineering and functional requirements pertaining to Software development/Engineering, Infrastructure; Network Architect/Engineer/Administration, Database Development/Administration, Quality Assurance/ Testing, Technical Support; Helpdesk and Desktop Support, and Clerical.

• Worked with a wide range of IT positions pertaining to industries such as Finance, Healthcare, Energy, Banking, and Government.

• Knowledgeable about immigration and visa processes including F-1, L-1, H-1, GC etc.

• Hardworking and Proven ability to handle multiple projects and meet deadlines under pressure

• Excellent organizational, communication and people skills.

• Able to prioritize, handle pressure, and meet committed schedule.

• Detail-oriented and self-starter who takes initiative.

Professional Summary

Parsetek Inc

02/2012 – Present

Sr. Technical Recruiter

• Experienced with Full Life Cycle Recruiting in placing IT Professionals

• Engage new clients through cold calls, email marketing, among other strategic efforts.

• Act as liaison between candidates, clients, and management.

• Manage interview process, flight itineraries, and coordinated hire dates with clients.

• Administer 3rd party vendor relationships.

• Sourced internal and external databases; Dice, Monster, CareerBuilder, Corp-Corp, Computer Jobs, and Search Engines.

• As a Sr. Recruiter was also responsible for internal training for recruiters and training for newcomers

Capable Groups Inc

11/2010 – 02/2012

Technical Recruiter

• Extensive experience in full-life cycle recruiting, to include direct sourcing, performing in-person/telephone interviews, talent assessment testing, recruitment sourcing and advertising/ marketing strategies.

• Excellent data management Skills and attention to detail.

• Excellent communication skills.

• Worked closely with hiring managers program managers to fill open requisitions

• Experience in marketing, customer service and inside sales.

• Experienced in worker compensation- Wage/salary negotiations of new hires and provided benefits information to new consultants

• Recruited candidates through Internet research, internal database, cold calling, referrals, networking, job fairs, and other strategies.

• Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates.

• Maintenance of job postings on the company web site.

Education & Skills

Bachelor of Science from SV University.

Proficient in Microsoft Office Applications

Good Knowledge on Java, .Net, Oracle, SQL, Linux

Extensive Experience Working with USA Government Clients.

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