Project Training

ASHWANI KUMAR

PRIMARY OBJECTIVE

Seeking a career opportunity in a well-established reputed Organization

where my hard work, dedication and commitment will gain me a position of

substantial responsibility.

PROFESSIONAL SUMMARY

. Result-oriented and accomplished IT professional with over 2 years of

experience in IT operations.

. Adequate understanding in implementation of plans, processes and

procedures for management of IT operations.

. Self-starter and independently working as shift in charge Technical

Service Provider.

. Attention to customer complaints and demonstrate excellence in handling

and quickly solving customer complaints.

PROFESSIONAL EXPERIENCE

Dream Homez Realty Pvt. Ltd

Jan 2013- present

I am working with the company as a Technical Service Provider. Providing

support to the company in the following fields:

. Providing support in Server Monitoring (DHCP, DNS, and Terminal

Services), network and hardware maintenance

. Assisting in proper and timely response to complaint received from

customers.

. Assisting and working on problems of moderate to high complexity where

analysis of situation and data.

. Weekly planning to achieve the customer satisfaction Ability to handle

critical customer issues/problems.

ACHIEVEMENTS

. Appreciated for quickly resolving and decreasing technical related

issues.

. Appreciated for timely delivery of services.

Score Info. Tech. Ltd.

May 2011-December 2012

I was working with the company as a Technical Service Provider. Providing

support to the IT department in the following fields:

. Providing support in Server Monitoring (DHCP, DNS, and Terminal

Services), network and hardware maintenance.

. Weekly planning to achieve the customer satisfaction

. Optimum utilization of resources like switches, printers, cpu and tools.

. Assisting in proper and timely response to complaints received from

customers.

ACHIEVEMENTS

. Established systems, procedures and processes improvement to achieve

improved efficiency in IT services and improved quality of responses.

INDUSTRIAL TRAINING

SSI

Training-1 : Underwent six week training of Hardware and

Lan from SSI.

HCL

Training-2 : Underwent six week training of Windows

sever and CCNA

from HCL career developers, Faridabad

PROJECT UNDERTAKEN

. Project Title : Online Retail Store

. Front End : HTML, JSP

. Back End : MS-Access

. Role : Designer

. Project Description : Online Retail

Store is an online marketing web-site rating among the high growth in

selling different categories of computer Parts, electronics items etc

and contemplated to conduct the business over the internet to cater

the demand of international and national market and serve the customer

to the phenomena of24*7.

IT SKILLS

. Well-versed with Internet/Email. Good knowledge of Microsoft Office

family applications, like Microsoft word, Power Point, Excel, Microsoft

Outlook.

. Good Technical skills in using SharePoint.

. Hardware and Networking.

. Window Server 2003 and 2008 ( installation and managing).

. CCNA from HCL CDC (Router configuration, Static routing, Dynamic routing

protocol (Rip, Ripv2, Igrp, Eigrp, Ospf), Sub netting, Access control

list, Frame Relay, Vlan, NAT ).

ACHIEVEMENTS AND AWARDS

. Part of Cricket team that won silver Medal in March 2004.

. Achieve member of Pulse Polio Mission 2003-2006.

EDUCATION

. BE in computer science from MDU University, Faridabad, Haryana in 2009

with first division.

. 12 th standard from V.M.P.S School, Sector 15 Faridabad, in 2005 with

first division.

. 10 th standard from V.N.Senior Sec.School, Faridabad in 2003 with first

division.

PERSONAL DETAILS

. Fathers Name : Mr. Amar Singh

. Date of birth : September 28, 1987

. Marital Status : Single

. Address : FCA 2454, SGM Nagar, NH-4

NIT, Faridabad, Haryana

. Email id : *************@*****.***

. Mobile No : 971-***-****

Hobbies

. Playing cricket

. Photography

DECLARATION

I hereby declare that the information given above are true to the best of

my knowledge and belief, and can be supported with reliable documents when

needed.

Date:

Place: ASHWANI KUMAR

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